About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to rebuild them from the ground up, just as we did in our early days. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.Be the POps responsible for the Incident Response Coordination team. This role will involve serving as a central point for the governance of Nubank's technology incidents and the Disaster Recovery tests, as well as the coordination of Regulatory demands related to these topics.As a Product Operations, you're expected to play a pivotal role in ensuring the effective management and resolution of technology incidents by the responsible areas and the coordination of disaster recovery efforts.

Responsibilities will include:

• Coordinate incidents mitigation, ensuring that teams are following the incident response process correctly.
• Coordinate postmortems, ensuring that the causes of incidents are being addressed.
• Validate regulatory demands to ensure that the incident management process is compliant.
• Answer internal audit and risk requests.
• Act as the focal point for regulatory inspections.
• Support on Disaster Recovery tests organization and ensure that all stakeholders are aligned.
• Support on escalating chaos engineering tests through the Company.

We're looking for an experienced Product Operations who has:

• 5+ years of experience in similar roles
• Fluent or native Spanish and English
• Knowledge about a technical ecosystem that supports all of our products. Having been exposed to disaster recovery tests is a plus.
• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Demonstrable track record of tactical stakeholder management
• Experience with regulatory requirements and, preferably, has already worked on audits and inspections

Benefits

• Nubank equity
• Health and life insurance
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance programNuLanguage - Our language learning program
• Extended maternity and paternity leaves

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.