Senior IT Engineer - Devices

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow, and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and co founded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

About the team

The Device Management Product is a crucial in standardizing processes and technology platforms by implementing precise solutions for IT asset management, is responsible for developing strategies and planning investments for assets, acquisitions, and efficient operations.

Our commitment is to ensure the complete lifecycle of end-user devices. We achieve this by applying operating system updates, managing vulnerabilities and offering customized configurations. We conduct installations aimed at resolving issues, introducing new features, and enhancing the reliability and security of these devices, while always focusing on optimizing the user experience.

Our goal is to implement asset management that prioritizes smarter investments, promotes cost savings, and enhances operational efficiency through global standardization and best practices, with a focus on innovation and technological excellence.

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You will be responsible for

We are seeking a Senior infrastructure Engineer who can provide significant value to our team through technical leadership, autonomy, and an analytical and strategic vision in solving complex problems, this person should possess robust technical skills, exceptional communication ability, and mentoring skills to guide junior analysts within the team.

We are looking for a person who

• Knowledge of DevOps practices, Infrastructure as Code, configuration management tools, and continuous integration methods (e.g., Logging, Docker, Kubernetes, Git, Terraform, Ansible, Jenkins, Pipelines, or others).
• Experience with monitoring and observability tools (e.g., Telegraf, Grafana, Prometheus, ETL, Zabbix, or others).
• Proficiency in programming languages (e.g., Shell Script, Python, Java, .NET, or other languages).
• Experience with scripting, automation, and APIs (e.g., Python, Java, .NET, or other languages).
• Strong skills in diagnosing and solving technical issues.
• Proficiency in documenting problems and solutions.
• Experience with AWS Cloud environments (e.g., Lambda, Workspaces, Virtual Machines, RDS, CloudWatch, and others).
• Experience with operating systems such as macOS, Linux, and Windows.
• Experience with databases (e.g., MariaDB, SQL, PostgreSQL, or others).
• Excellent communication skills and proficiency in English.

Product Functionality:

• Device Management: (setup e deployment)
• Solid experience with MDM solutions, Apple Admin, and Linux Admin (e.g., Jamf, MDM, MDS, Apple Business, Rudder, or others).
• Configure and manage security policies for devices.
• Deploy and manage applications on devices.
• Monitor and troubleshoot device-related issues.
• Implement solutions for protecting devices and applications against vulnerabilities.
• Provide technical support to end-users for mobile and desktop device-related issues.
• Ensure device version updates.
• Facilitate peer programming and knowledge transfer to peers and operations teams.
• Stay updated on best practices for security and device management.
• Consult and stay aligned with the product team regarding new tasks and requirements for device management.
• Knowledge of Apple ADE (Automated Device Enrollment).

Role location

NWW

Benefits

• Health, dental, and life insurance
• Meal allowance
• Transportation assistance
• 30 days of paid vacation
• Equity at Nubank
• Parking partnership - discounted parking in our office
• Free bike parking with showers available
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Gympass/Wellhub partnership
• Extended maternity and paternity Leaves  
• Child care allowance
• “Espaço Feijão” - Private nursing and breastfeeding spaces in our buildings
• Onsite Health Center - Medical support for every Nubanker in our office

Diversity & Inclusion

At Nubank, we want to ensure that we are building a diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as key elements for our company, ensuring that none of them pose a barrier to recruiting talented individuals.