Account Manager

1 Week ago • 8 Years + • Account Management • $108,320 PA - $162,480 PA

Job Summary

Job Description

As an Account Manager at Telstra, you will nurture client relationships and help them address their business and technology challenges by leveraging Telstra's products and services. You will focus on growing these relationships, identifying new opportunities, and delivering exceptional sales moments to contribute to Telstra's growth. This role involves managing strategic relationships with global hyperscalers, serving as the primary point of contact for clients, conducting business reviews, and supporting delivery across various Telstra business units. You will also develop and execute account strategies, lead the sales cycle, and collaborate with internal teams to tailor solutions for hyperscaler demands, while staying current with industry trends and representing the company at industry events. The ideal candidate possesses strong commercial acumen, technical understanding, and strategic relationships within the ICT/telecom sector, with a proven ability to manage high-value enterprise clients and navigate complex delivery processes.
Must have:
  • Manage strategic relationships with global hyperscalers
  • Serve as primary client contact, ensuring satisfaction and retention
  • Conduct regular business reviews and strategic planning
  • Support delivery assurance across Telstra business units
  • Develop and execute account strategies to achieve revenue targets
  • Identify and pursue upselling and cross-selling opportunities
  • Lead end-to-end sales cycle, including negotiations
  • Collaborate with internal teams to tailor solutions
  • Navigate and manage internal Telstra processes
  • Stay current with industry trends (e.g., submarine cable capacity)
  • Provide clients with proactive insights on technology innovations
  • Represent the company at industry events
  • Work closely with internal teams (Service Delivery, Product, Finance, Ops)
  • Maintain accurate CRM records (e.g., Salesforce)
  • 8+ years of experience in sales/account management
  • Currently managing global hyperscaler or Tech accounts
  • Hands-on experience with Telstra International and InfraCo processes
  • Proven experience managing high-value enterprise clients
  • Direct exposure to hyperscaler procurement and stakeholder engagement
  • Strong communication and interpersonal skills
  • Commercial acumen and negotiation skills
  • Strategic thinking and solution-selling mindset
  • Technical knowledge across network infrastructure, cloud, security
  • Ability to manage competing priorities and deliver results under pressure
Good to have:
  • Familiarity with Telstra International and InfraCo products, commercial processes, and service delivery
  • Understanding of Telstra’s international cable assets and infrastructure services
  • Strong understanding of hyperscaler needs (sub cable systems, cloud interconnects)
  • Experience working with hyperscalers and Tech in Sydney
  • Familiarity with Australian ICT market landscape
  • Exposure to carrier-neutral infrastructure and data centres
  • Strong initiative and ability to operate independently
  • Established network within cloud and tech stakeholders in ANZ
  • Deep familiarity with Telstra’s enterprise systems (Salesforce, T-Quotes)
  • Ability to support clients across geographies (APAC, EMEA, US)
  • Strong interpersonal skills with ability to influence at all levels
Perks:
  • Flexible working
  • Gender Affirmation Leave
  • Telstra's Additional Leave Day
  • Pay for performance incentives
  • Gender-equal Parental Leave (16 weeks full pay or 32 weeks half pay)
  • Unlimited learning access (17,000+ programs)
  • Opportunities for global work
  • 25% off Telstra products and services
  • Exclusive discounts from over 240 brands and partners

Job Details

Employment Type

Permanent

Closing Date

21 Aug 2025 11:59pm

Job Title

Account Manager

Job Summary

As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.


This includes making Telstra the place you want to work.


For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here’s what you can expect from us


• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
 

Make a Difference

We are seeking a highly experienced ICT Account Manager with proven success managing global technology accounts and deep working knowledge of Telstra International and InfraCo operations. The ideal candidate brings a rare combination of commercial acumen, technical understanding, and strategic relationships — particularly with global hyperscalers and Tech companies —that positions them as a unique asset to the Australian ICT labour market.

This role is especially suited for someone who has worked closely with these clients in Telstra’s enterprise environment and understands the complex delivery, commercial, and infrastructure landscapes both locally and regionally.

Key Responsibilities

This is how you’ll bring the purpose of your role to life.

Client Relationship Management

  • Manage strategic relationships, specifically with hyperscalers Globally.

  • Serve as the primary point of contact, ensuring customer satisfaction, retention, and long-term growth.

  • Conduct regular business reviews, strategic planning sessions, and solution roadmapping with key stakeholders

  • Support delivery assurance and alignment across multiple business units, including Telstra InfraCo, Telstra Broadcast System and Telstra International

  • Technical relationship management including terrestrial and subsea networks.

Sales and Commercial Strategy

  • Develop and execute account strategies to achieve revenue targets.

  • Identify and pursue upselling and cross-selling opportunities across subsea, domestic, CLS, Managed subsea services and IP Transit.

  • Lead the end-to-end sales cycle, including RFP responses, pricing, and contract negotiations.

Solution Development and Delivery

  • Collaborate with Telstra product, commercial, and delivery teams to tailor solutions aligned with hyperscaler demands.

  • Navigate and manage internal Telstra processes (e.g., InfraCo feasibility, special builds, capitalised works, complex orders).

  • Proactively address challenges and unblock delivery delays across cross-functional teams.

Market and Industry Insight

  • Stay current with industry trends (e.g., submarine cables capacity)

  • Understanding of Australian terrestrial network – Telstra and the market.

  • Provide clients with proactive insights and updates on technology innovations and best practices.

  • Represent the company at industry events, conferences, and customer engagements.

Internal Collaboration & Reporting

  • Work closely with internal teams including Service Delivery, Product, Finance, and Operations.

  • Maintain accurate records in CRM tools (e.g., Salesforce) including forecasting, pipeline management, and activity logging.

  • Access to our portals and tools for ongoing reporting.

  • Provide regular performance reports to management and support strategic planning.

About you

To be successful in the role, you'll bring skills and experience in:

Experience

  • 8+ years of experience at Telstra, including Inside Sales, Enterprise Support, and Account Management.

  • Currently managing global hyperscaler or Tech accounts.

  • Hands-on experience with Telstra International and InfraCo quoting, ordering, feasibility, and delivery processes

  • Proven experience managing high-value enterprise clients in the ICT/telecom sector.

  • Direct exposure to hyperscaler procurement practices and internal stakeholder engagement

  • Familiarity with Telstra International and InfraCo products, commercial processes, and service delivery is preferred

Skills

  • Strong communication and interpersonal skills with ability to build trusted relationships.

  • Commercial acumen and negotiation skills.

  • Strategic thinking, with a solution-selling mindset.

  • Technical knowledge across areas like network infrastructure, cloud services, and enterprise security.

  • Ability to manage competing priorities and deliver results under pressure.

Desirable Attributes:

  • Understanding of Telstra’s international cable assets, infrastructure services, and internal processes (quoting, ordering, service assurance) is an advantage

  • Strong understanding of hyperscaler needs across submarine cable systems, cloud interconnects, and enterprise networking.

  • Experience working with hyperscalers and Tech particularly within the Sydney ecosystem

  • Familiarity with the Australian regulatory and ICT market landscape.

  • Exposure to carrier-neutral infrastructure and data centre environments.

  • Strong initiative and ability to operate independently or in team settings

  • Established network within cloud and tech stakeholders in ANZ region, especially across hyperscaler procurement, infrastructure, and connectivity teams

  • Deep familiarity with Telstra’s enterprise systems and workflows (e.g., Salesforce, T-Quotes, InfraCo Orders).

  • Demonstrated ability to support clients across geographies, working with stakeholders in APAC, EMEA, and the U.S.

  • Strong interpersonal skills with an ability to influence and communicate at all levels

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
-------------------------------------


We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date:24/07//2025

Recruitment End Date: 21/08/2025

Similar Jobs

Instawork - Product Operations Intern

Instawork

Chicago, Illinois, United States (Hybrid)
1 Week ago
Amber - QA Test Lead

Amber

Bucharest, Romania (On-Site)
1 Week ago
Tesla - Virtual Diagnostic Technician

Tesla

Vienna, Vienna, Austria (On-Site)
5 Months ago
cyara - Technical Writer

cyara

Hyderabad, Telangana, India (Hybrid)
11 Months ago
Remedy Entertainment Plc - Senior/Lead Build Engineer

Remedy Entertainment Plc

Helsinki, Uusimaa, Finland (Hybrid)
5 Months ago
Ziff Davis - Account Executive, Consumer Sales

Ziff Davis

New York, United States (Hybrid)
5 Days ago
Valeo - Key Account Manager

Valeo

Auburn Hills, Michigan, United States (On-Site)
1 Month ago
PwC - Senior Accountant

PwC

Qormi, Malta (On-Site)
10 Months ago
Applike - Technical Account Manager

Applike

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
Growe - CRM Manager

Growe

(Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zelis  - Product Analyst

Zelis

Hyderabad, Telangana, India (Hybrid)
2 Weeks ago
tonies studios - Working Student Brand Communication DACH (all genders)

tonies studios

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)
1 Week ago
Saviynt - Business Operations Associate

Saviynt

Kraków, Lesser Poland Voivodeship, Poland (Remote)
1 Month ago
Coupa - Senior Engineering Manager - Analytics

Coupa

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Single Store - Senior/Staff Product Manager, Cloud Security

Single Store

Pune, Maharashtra, India (On-Site)
3 Months ago
lifechruh - Marketing Strategist

lifechruh

Edmond, Oklahoma, United States (On-Site)
1 Month ago
Sika Group - Blend Operator

Sika Group

Fairless Hills, Pennsylvania, United States (On-Site)
3 Weeks ago
Loyalty Juggernaut - UX Designer (Intern)

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
1 Year ago
GoTo Group - Merchant Account Management Experience Manager

GoTo Group

Jakarta, Indonesia (On-Site)
4 Months ago
hogarth - Image Retoucher

hogarth

Manila, Metro Manila, Philippines (Hybrid)
5 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Sydney, New South Wales, Australia

Telastra - Telstra Retail: Customer Service & Sales Consultant

Telastra

Port Pirie, South Australia, Australia (On-Site)
2 Months ago
fluence - General Manager, Sales

fluence

Melbourne, Victoria, Australia (Hybrid)
2 Months ago
foxi ventures - Game Art Manager

foxi ventures

Adelaide, South Australia, Australia (On-Site)
2 Months ago
Polygon Labs - APAC Enablement Manager

Polygon Labs

New South Wales, Australia (Remote)
4 Months ago
Diligent Corporation - Advisory Specialist II

Diligent Corporation

Sydney, New South Wales, Australia (Hybrid)
1 Week ago
Lorikeet - Forward Deployed Engineering Internship

Lorikeet

Sydney, New South Wales, Australia (On-Site)
3 Months ago
endava - Senior Data Engineer - GCP

endava

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Alt VFX  - VFX Supervisor

Alt VFX

Sydney, New South Wales, Australia (On-Site)
1 Year ago
easygo - Software Development Engineer, Full-Stack

easygo

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Telastra - Telstra Retail: Full Time Customer Service & Sales Consultant BALDIVIS

Telastra

Baldivis, Western Australia, Australia (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

upwork - Enterprise Account Manager

upwork

(Remote)
2 Months ago
bytedance - Account Manager

bytedance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Plaid  - Account Executive, Small and Medium Businesses

Plaid

Durham, North Carolina, United States (Hybrid)
7 Months ago
Motorola solutions - Account Executive with focus on Defense

Motorola solutions

Oslo, Oslo, Norway (On-Site)
2 Months ago
Findhelp - Senior Account Executive

Findhelp

Austin, Texas, United States (Hybrid)
10 Months ago
Critical mass - Account Manager, DCO

Critical mass

New York, United States (On-Site)
2 Months ago
Adyen - Enterprise Account Manager, Adyen for Platforms

Adyen

New York, United States (Hybrid)
2 Months ago
Mistplay - Senior Account Manager, Europe

Mistplay

London, England, United Kingdom (Remote)
4 Weeks ago
Ness - Key Account Manager - Manufacturing & Transportation

Ness

London, England, United Kingdom (Hybrid)
1 Month ago
gitlab - Strategic Account Executive - DACH

gitlab

Switzerland (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

We're an iconic Aussie brand with a global footprint.From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why.Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

Strathpine, Queensland, Australia (On-Site)

Caloundra, Queensland, Australia (On-Site)

Brisbane, Queensland, Australia (On-Site)

Gympie, Queensland, Australia (On-Site)

Sunshine Coast, Queensland, Australia (On-Site)

Tuggerah, New South Wales, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by Telastra

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug