Advisory Specialist II

Position Overview:

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering Diligent’s solutions related to Entity Management. This role is expected to collaborate with internal teams and clients to get the job done.

Key Responsibilities:

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist Customer Success, and other stakeholders (where relevant and appropriate. Example: Sales, Management) in the different stages of the customer lifecycle.
• Leverage GRC Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
• Extracting and/or loading data customer data.
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
• Engage in the implementation process end-to-end independently including engagement with the Client.
• Engage with clients to understand their goals and how they manage their entities.
• Leverage Diligent methodology to configure and implement our product/ solutions and enable customers to use our products.
• Ensure great customer experience during the implementation journey.
• Ensure timely and quality delivery of the services/ solutions contracted by customers.
• Collaborate with internal and external stakeholders in responding to urgent alerts and Production incidents.
• Convey complex information clearly, effectively and concisely, whether written or verbally.
• Apply AI solutions to improve efficiency in core responsibilities and support continuous improvement efforts.

Required Experience/Skills:

• 3-5 years of experience in an internal or external client-facing or consulting role.
• 3-5 years of advanced SQL skills including complex joins, windows functions, stored procedures, performance tuning and complex queries optimizations.
• Knowledge of database structure language, such as SQL or T-SQL
• Expert level data manipulation in spreadsheets (Excel, Access)
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders.
• Demonstrate effective time management and organisation skills and ability to multi-task in a fast-paced environment.
• Shows a willingness to problem-solve and take on new challenges.
• Ability to work as part of a Global team to deliver in aggressive timeframes and respond quickly in a constantly changing environment
• Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, ESG, Entities and/or risk management, etc)
• Excellent communication skills–including delivery of presentations or workshop
• Ability to effectively engage client personnel in solution discussions to resolve issues regarding GRC requirements and goals

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.