Enterprise Account Manager

1 Minute ago • All levels

Job Summary

Job Description

As an Enterprise Account Manager at Upwork, you will manage a portfolio of customers, develop new business from existing clients, and seek expansion opportunities to grow overall client revenue. This role is quota-carrying and offers significant professional and financial upside. Your responsibilities include demonstrating a strong business case for Upwork, meeting sales growth goals, building relationships with key decision-makers, setting smart goals for opportunities, staying current on client business, collaborating with internal teams, and presenting to a wide audience. You will play a key role in growing the business and contribute to the Upwork platform's continued success.
Must have:
  • Consistent achievement of sales goals in a team-based setting.
  • Excellent communication skills and a consultative approach.
  • Passion for Upwork and motivation to maximize revenue.
Good to have:
  • 5+ years of industry expertise in software, human capital management, staffing, or recruiting sales.
  • Drive and willingness to exceed expectations with a strong work ethic.
  • Strategic and creative thinking to deliver business results.
  • An entrepreneurial spirit and creativity to build and grow business.
  • Ability to collaborate and share insights with the team.
  • Experience with salesforce.com, DOMO, and other CRM and reporting tools.

Job Details

Upwork ($UPWK) is the world's largest remote talent platform. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.

Upwork is voted #1 place to work in Chicago! - 2019

The Upwork Sales team brings our contingent staffing solutions to large businesses. As an Enterprise Account Manager, you will manage a portfolio of assigned customers, develop new business from existing clients and actively seek expansion opportunities to grow overall client revenue. This is a quota-carrying role where you will make a visible impact within our growing organization. This is a true career opportunity with tremendous professional and financial upside.

Your Responsibilities:

  • Demonstrate a strong business case for Upwork through a consultative and value driven sales process and proven success in showcasing creativity in prospecting for new business within your portfolio.

  • Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue. Identify, prioritize, and track progress towards key account metrics and annual quota.

  • Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution.

  • Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership

  • Collaborate with internal teams to coordinate resources throughout the sales cycle, including sales engineering, program management, customer care and product management

  • Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually

What it takes to catch our eye:

  • Consistent achievement of sales goals working within a team-based selling motion.

  • Excellent communication skills and a consultative approach to identifying problems and finding solutions

  • Passion for Upwork and a strong motivation to bring in new customers to maximize revenue

How to really knock our socks off:

  • 5+ years of industry expertise either in software, human capital management technology, staffing, or recruiting industry sales

  • Drive and willingness to exceed expectations with a strong work ethic

  • Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results

  • An entrepreneurial spirit and creativity that sparks your capacity for building and growing business

  • Ability to play well with members on your team through collaboration and sharing of learned insights

  • Experience with salesforce.com, DOMO, and other CRM and reporting tools

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About The Company

Upwork is the world’s work marketplace that connects businesses with independent talent from across the globe. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Our talent community on Upwork encompasses more than 10,000 skills in categories including website & app development, creative & design, customer support, finance & accounting, consulting, and operations.

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