CRM Manager

1 Month ago • 3 Years + • Account Management

Job Summary

Job Description

Growe is looking for a CRM Manager to plan and execute impactful CRM campaigns, track results, and optimize performance. The role involves partnering with cross-functional teams like the product team to launch new geographical markets and ensure CRM readiness. Responsibilities include overseeing reporting, defining needs for new CRM functionalities, and refining existing processes. The CRM Manager will stay updated on CRM trends, best practices, and collaborate with wider CRM teams for compliance. They will manage daily CRM campaigns, prioritize requests, and verify new functionality.
Must have:
  • 3+ years of CRM process and campaign management experience
  • Proficiency with no-code CRM platforms (Optimove, Smartico, Customer.io)
  • Upper intermediate English with strong communication skills
  • High attention to detail for data accuracy
  • Strong analytical and decision-making abilities
  • Ability to thrive in a fast-paced environment
Good to have:
  • Experience in the iGaming industry
  • Passion for understanding and meeting customer needs

Job Details

Growe welcomes those who are excited to:
  • Plan and execute impactful campaigns using CRM tools, tracking results to optimize performance and engagement;

  • Partner with cross-functional teams including the product team to support the launch of new geographical markets, ensuring CRM readiness; 

  • Oversee reporting requirements, defining needs for new CRM functionalities, and refining existing processes;

  • Stay updated on CRM trends and best practices, continually enhancing strategies and processes;

  • Collaborate closely with wider CRM teams to ensure compliance and adherence to internal processes; 

  • Manage daily CRM campaigns, overseeing activities to maintain high-quality standards;

  • Process and prioritize incoming requests from various divisions, verifying new functionality and assisting with timely execution.

We need your professional experience:
  • At least 3+ years of hands-on experience managing CRM processes and marketing campaigns from briefing to setup;

  • Proficiency with no-code CRM platforms, such as Optimove, Smartico, or Customer.io;

  • Upper intermediate English, with strong written and spoken communication skills;

  • Experience in the iGaming industry will be a plus.
We appreciate if you have those personal features:
  • High attention to detail, ensuring data accuracy across management reporting;
  • Strong analytical and decision-making abilities;

  • Ability to thrive in a fast-paced environment;

  • A passion for understanding and meeting customer needs.
We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

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