Growe is seeking a Technical Support Agent to join their team in Warsaw, Europe. The role involves working closely with business and technical units, monitoring system performance using Grafana, and diagnosing incidents with OpenSearch/Elastic Search. Key responsibilities include recording incidents in JSM/Jira, managing support tickets, escalating issues, and drafting technical notifications. Candidates should have at least one year of experience in customer or technical support, upper-intermediate English proficiency, and strong Atlassian Jira skills. The ideal candidate will possess excellent communication, teamwork, and analytical problem-solving abilities.