Account Strategist, Google Customer Solutions
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years in account management, sales, or marketing
- Fluent English and Japanese communication
- Experience pitching solutions via various channels
- Manage customer portfolios and drive growth
- Google Ads and YouTube account management experience
- Experience in tech, advertising, or media sales
- Experience across various media platforms (TV, Radio, etc.)
- Ability to manage multiple accounts simultaneously
- Problem-solving and creative thinking skills
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in account management, sales, or marketing.
- Experience developing and pitching solutions through various channels (i.e., over the telephone, email, in-person meetings) to prospects.
- Ability to communicate in English and Japanese fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience with Google Ads and YouTube account management, managing advertising and/or media campaigns.
- Experience in sales in a technology, advertising, media sales, and/or internet environment.
- Experience in media across a variety of platforms (e.g., TV, Radio, Print, Sponsorship, etc.).
- Ability to multitask, with experience managing multiple accounts simultaneously while paying attention to detail.
- Ability to grow in a rapidly changing environment with excellent problem-solving and creative thinking skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors who maintain a focus on customer success by bringing the best Google has to offer. The Mid-Market Sales (MMS) team is a critical growth engine for customers in Google Customer Solutions, which looks after the various sized customers with a focused approach with multiple supporting specialist teams.
In this role, you will be focused on helping our customers elevate their digital maturity and achieve their business goals and marketing objectives by leveraging our Google solutions. Our customers include finance, healthcare, real estate, career, and so on who are developing their digital marketing capabilities. You will play a key role in unlocking growth from these customers by building long-term relationships and orchestrating our Google advertising and digital solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and building quarterly plans for achievements.
- Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
- Own business process, by driving customer outreach, business pitches, solution implementation, and performance evaluation.
- Work towards quarterly business and product growth goals.
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