Technical Success Manager

About Us

At Tavus, we're building the human layer of AI. Our mission is to make human-AI interaction as natural as face-to-face interaction, enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multi-modal AI models for human perception and understanding, combined with state-of-the-art human avatar rendering and communication models. Our models power everything from text-to-video AI avatars to real-time conversational video experiences across industries like healthcare, recruiting, sales, education, and more. By enabling AI to see, hear, and communicate with human-like authenticity, we're creating the foundation for the next generation of AI employees, assistants, and companions.

We're a Series A company backed by top investors, including Sequoia, Y Combinator, and Scale VC. Join us in driving the future of human-AI interaction. Check it out for yourself 😎

The Role

We're seeking a Technical Success Manager who's strategic, resourceful, and passionate about unlocking customer potential at every turn. In this role, you'll be the growth catalyst for our enterprise customers, helping them transform initial implementations into game-changing solutions that drive real business impact. Relying on your technical expertise and strategic mindset, you'll facilitate high-stakes conversations with engineering teams and C-level executives alike.

Your goal extends far beyond solving problems - you'll proactively identify expansion opportunities, lead quarterly business reviews that showcase success stories, and architect growth strategies that unlock new revenue streams. If you thrive on combining technical problem-solving with client acumen, love empowering customers to scale their AI implementations, and want to shape how enterprises adopt cutting-edge avatar technology, we'd love to chat.

You'll need a solid technical background, a growth-obsessed mindset, and a knack for balancing hands-on technical guidance with executive-level strategic planning. Essentially, you'll be "scaling the future" - Tavus powers innovative companies from fast-growing startups to Fortune 500 enterprises, and you'll be the architect of their success story every step of the way.

Your Mission 🚀

• Drive strategic growth – Partner with enterprise customers, ranging from startups to F500 companies, to identify expansion opportunities and architect growth strategies that unlock new revenue streams

• Lead executive relationships – Conduct quarterly business reviews and stakeholder meetings, transforming usage data into compelling narratives for continued investment

• Be customer obsessed – Monitor usage patterns to identify risks, provide optimization recommendations, and ensure customers maximize platform value

• Champion technical excellence – Guide customers through complex implementations, API integrations, and scaling challenges with hands-on expertise

• Drive product evolution – Act as the voice of the customer to Product and Engineering teams, providing feedback that shapes our roadmap

• Create growth playbooks – Document successful expansion strategies and optimization approaches to scale best practices across the team

• Own enterprise enablement – Help large-scale teams understand best practices for integrating, scaling, and maximizing their Tavus implementations

What We’re Looking For 🔥

• Strategic account management chops – You're great at juggling multiple enterprise relationships, quarterly reviews, and expansion initiatives without dropping the ball on any customer.

• Hyper-organized – You wake up ready to tackle the biggest, most complex customer challenges. Your systems and processes are so dialed in that nothing falls through the cracks, even when managing multiple enterprise accounts.

• Business acumen meets technical depth – You can translate complex technical implementations into business value propositions that resonate with C-level stakeholders.

• Growth-obsessed mindset – You see every customer interaction as an opportunity to drive expansion, optimize usage, and unlock new revenue streams.

• Technical versatility – Comfortable working across JavaScript/TypeScript, Python, or similar languages. You understand APIs, webhooks, and can debug enterprise-level integrations.

• Relationship builder – You naturally develop trust with both technical teams and business stakeholders, becoming their go-to person for strategic guidance.

• Bonus: Experience with AI/ML implementations, video processing APIs, or managing technical relationships at enterprise scale.

Benefits

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, extremely competitive healthcare and gear stipends, as well as, of course, plenty of fun! At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and be with a team you love.

To learn more about our team culture, and benefits, check out our hiring page!

Tavus is growing fast, and we’d like you to grow with us! Are you excited to get your hands dirty and join the human-AI revolution? Drop your resume and we’ll be in touch!

We are not looking for cultural fits, we are looking for culture creators. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and thinking to build the best experiences for our clients.