Account Manager, DCO

1 Month ago • 3 Years + • Account Management • $70,000 PA - $80,000 PA

Job Summary

Job Description

The Account Manager will be responsible for managing the entire end-to-end DCO process, working closely with specialist teams. Within the first 12 months, they will manage client relationships, serve as the DCO lead, build and maintain external client relationships, brief internal teams, and ensure deliverables meet high-quality standards. Beyond 12 months, the role includes identifying growth opportunities, deepening the understanding of Ad Operations, explaining the platform, and interpreting data for optimization. Additionally, the role involves finance and revenue responsibilities.
Must have:
  • Strong communication skills
  • Understanding of DCO strategy and requirements
  • Ability to analyze data and make recommendations
  • Attention to detail and quality control
  • High level of organization
  • Understanding of the digital media landscape
  • Ability to train team members on QA
  • Ability to manage and support a direct report
  • Confidence in collaborating with internal teams

Job Details

ArtBot.IO (part of Critical Mass)

Artbot.IO is a next-generation content orchestration platform that combines the art of creative and performance engineering, with technology enablement, AI, and a highly-scaled operational model to unlock automation and performance across the content supply chain. We specialize in data-driven, personalized creative solutions across digital channels, responding to a client’s business and marketing objectives to establish the value and efficiencies that can be derived through Dynamic Creative Optimization.

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients’ objectives and scope of work.


You Will:

Within the first 12 months:

  • Take ownership of a roster of clients and manage day-to-day relationships

  • Serve as the key DCO lead and point of contact for campaign deliverables

  • Build and maintain external client relationships

  • Brief internal teams and manage deliverables from concept to post-campaign

  • Collaborate internally to ensure seamless, timely delivery of ArtBot’s processes (e.g., 12 Stage Guide)

  • Manage, train, and support at least one direct report

  • Ensure deliverables meet high quality standards and are QA’d effectively

Beyond 12 Months:

  • Drive ArtBot’s offering beyond the current scope and identify areas of growth within the product portfolio

  • Deepen understanding of Ad Operations and trafficking processes, including technical setup of DCO campaigns

  • Confidently explain ArtBot’s tools and platform across all channels (Display, Social, Video, Search, DOOH)

  • Interpret raw ad server data, use pivot tables, and identify optimization opportunities in alignment with client objectives

  • Participate in finance and revenue responsibilities for client accounts

  • Monitor billing, proactively chase for POs and scope confirmations

  • Identify upsell opportunities and flag areas where the agency is over-servicing clients

You Have:

  • Strong communication skills

  • A good understanding of DCO strategy and its requirements

  • The ability to analyze data and make informed recommendations for optimization using Datorama

  • Strong attention to detail and quality control

  • High level of organization to instill confidence in deliverables

  • An understanding of the digital media landscape, including technical campaign launch aspects

  • The ability to train team members on how to QA effectively

  • The ability to manage and support a direct report

  • Confidence in collaborating with internal teams across concepting, strategy, design, and delivery

  • 3+ years in an account management or similar role 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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