Product Operations Manager

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role Description

Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies

You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature). Specifically, you will:

• Become an expert in all of our products, and help define business processes that surround them.
• Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science.
• Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed.
• Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients.

Who you are

• 5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
• Passionate about the problem we are trying to tackle
• Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
• Comfortable scoping and tackling ambiguous problems
• Comfortable learning about and working across different technical systems
• Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
• Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
• A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
• Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables.

Bonus points if you have any of the following

• Experience at a startup, especially during a period of rapid growth
• Experience working in healthcare or health tech
• Ability to code in at least 1 programming language

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities. In accordance with New York City, Colorado, California, and other applicable laws, we are required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $115,000-$150,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.