Professional Services Manager (UK hours)

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the South Africa Cape Town office.  

Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)

Role Overview:

MRI Software is seeking a Global Delivery Centre (GDC) Manager of Professional Services to join our team in Cape Town SA! This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in the UK.

Responsibilities:

• Local Services oversight, leadership, and people management of approximately 20 SA Services employees part of the SA Services Global Delivery Centre

• Engaging with various Business leaders locally and globally to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence

• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams

• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development

• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization

• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments

• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure

• Other initiatives and projects as directed by the Director of Delivery SA, and UK Professional Services Leadership

Experience and Skills:

• 5+ year experience within a Business Management or related field

• 5+ year experience managing a global team or other relevant leadership experience

• Leadership: Demonstrated ability to inspire a team to achieve great things

• Execution: Demonstrated ability to take concrete actions to deliver and inspire

• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration

• Excellent documentation and presentation skills

• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus

• Experience with other business SaaS offerings a plus

Personal Traits

• Acts with integrity, honesty, tolerance, and inclusion.  Low ego

• Takes initiative and follows through with efficiency, keeps commitments with enthusiasm

• Ability to work on multiple projects and deliverables simultaneously with minimal direction

• Constantly strives to amaze and be the best in everything s/he does

• Sets high goals and work fearlessly to exceed them with mission and purpose

• Enthusiastic team player at all levels

• Embraces change and knows how to celebrate wins and enjoy the journey

We’re obsessed with making this the best job you’ve ever had!  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.   

Amazing growth takes amazing employees. Are you up to the challenge?  

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!  

 
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.  

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.