PS Lead Consultant

7 Minutes ago • All levels • $520,000 PA - $780,000 PA
Education

Job Description

Mimecast is seeking a skilled Professional Services Consultant to present and implement Mimecast's Professional Services offerings for customers. This role involves assisting with Mimecast service implementation, supporting email archive migrations, escalating issues, identifying upsell opportunities, and collaborating with cross-functional teams to ensure successful deployments and product success.
Good To Have:
  • Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus
Must Have:
  • Assist customers in implementing Mimecast Services and ensure successful deployment
  • Support email archive migrations from different email archive solutions
  • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
  • Identify opportunities for upselling additional products and services
  • Collaborate with cross-functional teams to meet customer needs
  • Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
  • Advanced knowledge of technical requirements related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
  • Familiarity with email archive solutions such as Enterprise Vault or others
  • Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
  • Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
  • Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
  • Exposure to Archive & Email Migration tools
  • Understanding of Exchange and email migrations
  • Ability to effectively communicate technical solutions to stakeholders
  • Demonstrated experience in customer-facing positions, preferably as a professional services consultant
  • Strong analytical skills for troubleshooting technical and project management issues
  • Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
Perks:
  • Hybrid working model that champions both collaborative teamwork and individual flexibility
  • Employees are expected to come to the office at least two days per week
  • Fosters a culture of collaboration, communication, performance and learning
  • Drives innovation and creativity within and between teams
  • Introduces employees to priorities outside of their immediate realm
  • Ensures important interpersonal relationships and connections with one another and our community!
  • Benefits (included with salary)

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About the position:

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers.

As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do:

• Assist customers in implementing Mimecast Services and ensure successful deployment

• Support email archive migrations from different email archive solutions

• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams

• Identify opportunities for upselling additional products and services

• Collaborate with cross-functional teams to meet customer needs

What You'll Bring:

• Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems

• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling

• Familiarity with email archive solutions such as Enterprise Vault or others

• Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.

• Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture

• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables

• Exposure to Archive & Email Migration tools

• Understanding of Exchange and email migrations

• Ability to effectively communicate technical solutions to stakeholders

• Demonstrated experience in customer-facing positions, preferably as a professional services consultant

• Strong analytical skills for troubleshooting technical and project management issues

• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.

• Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

What We Bring:

Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

  • Fosters a culture of collaboration, communication, performance and learning
  • Drives innovation and creativity within and between teams
  • Introduces employees to priorities outside of their immediate realm
  • Ensures important interpersonal relationships and connections with one another

and our community!

The RSA base salary range for this position is 520,000 - 780, 000 ZAR Annual base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

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