Region Operations Manager
Job Summary
Job Description
As a Region Operations Manager, you will be responsible for driving operational strategy and ensuring effective execution across the region. This role involves advanced analysis and structured problem solving to achieve supply-related OKRs, managing systems and tools for reliable operations, and collaborating with cross-functional teams and cities to enhance operational systems. You will also lead complex projects, both from HQ directives and area/cities initiatives, while ensuring safety, quality, productivity, compliance, and service reliability throughout the region. Key responsibilities include advancing analysis and problem-solving, managing systems for reliable operations, collaborating with teams to develop operations systems, project management, ensuring safety, quality, and compliance, and leading associates.
Must have:
- Minimum 5 years of experience in Operations
- Strong analytical and problem-solving skills
- Proficient in analytical tools (Excel, SQL, etc.)
- Solid experience in project management
- Proficient in spoken and written English
Good to have:
- Experience from Tech & multinational company
- Experience in managing team
6 skills required
Job Details
About the Role
As a Region Operations Manager, you will be responsible for driving operational strategy and ensuring effective execution across the region. This role involves advanced analysis and structured problem solving to achieve supply-related OKRs, managing systems and tools for reliable operations, and collaborating with cross-functional teams and cities to enhance operational systems. You will also lead complex projects, both from HQ directives and area/cities initiatives, while ensuring safety, quality, productivity, compliance, and service reliability throughout the region.
What You Will Do
- Advance analysis & structured problem solving to achieve supply related OKR.
- Manage systems & tools to ensure reliable operations.
- Collaborate with cross functional teams and cities to develop operations system.
- Project Management: Plan and execute top down and bottom up project.
- Ensure safety, quality, productivity, compliance and reliability of supply services.
- Lead Region Associates and monitor the projects deliverable.
What You Will Need
- Minimum 5 years of experience, preferably from Operation Function of Tech & multinational company.
- Strong analytical thinking and problem solving skills to create creative solutions toward operation issues and empower relevant team to execute properly.
- Proficient in Analytical tools (eg: excel/Google Sheets, Maxcompute, Quick BI, Bigquery/SQL, Metabase).
- Solid experience in project management and managing stakeholders ensure speed & quality of project/initiative.
- Has experience in managing team is a plus.
- Proficient in spoken and written in English.
About the Team
Region Operations team plays a critical role in ensuring smooth, reliable, and scalable operations across all cities in the Region Emerging Market. We design and implement strategies to optimize supply performance, improve productivity, and uphold service quality and safety. This team will closely in collaboration with all Area Operations team and HQ team. By managing operational systems, tools, and cross-functional initiatives, we bridge the gap between HQ strategy and local execution. The team tackles complex, high-impact challenges—ranging from solving supply-demand imbalances to launching new initiatives—making this an exciting environment for those who thrive on problem-solving, innovation, and driving tangible results that power the company’s growth at scale.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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