Relationship Manager

Key Responsibilities

• Deliver an on or above target sales performance whilst consistently delivering against all core KPIs
• Identify and evaluate new opportunities to close profitable deals, focusing specifically on up-sell, cross-sell as well as defined new business, whilst maintaining and growing core revenue,
• Operate consultatively during the sales and buying cycle and present the best solution to the customer based on their business goals
• Coordinate and leverage segment specialists and other D&B resources on target accounts
• Building and maintaining ongoing partner level relationships across the customer organization
• To always role model team behaviors
• Manage and communicate progress against monthly targets via accurate and timely reporting and forecasting via CRM system (SFDC) & sales commitment meetings,
• Respond to customer requests and queries as required and based on the channel operating model
• To minimize credits, cancellations, contract slips, spend reduction and downgrades wherever possible, always honoring the client and our brand
• Support our cash and collection function in order to avoid disputes
• Manage and record client interactions in Salesforce to include meetings, calls, emails, opportunities, leads and activities in line with team policies, accurately and efficiently
• To work collaboratively with our Business Development & Success Advisors, Business Development & Success Managers, as well as members of the Key Accounts team when required
• Create account plans for high potential customers and work closely with the solution sales team to identify growth opportunities
• Actively share client feedback in support of new and existing product & solution development
• Support our high performance culture and collaborative working environment at all times.
• Ensure maximum exposure of D&B products and services across selected targeted accounts and maintain a robust opportunity funnel

Key Requirements

• Ultimately, you should think from the outside in, positioning yourself as a trusted advisor at all times putting the client at the center of everything you do. Paramount will be your relationship building and networking skills coupled with a desire to succeed; you will thrive on your personal success as well as the success of those around you. Commercially dynamic, yet maintains a friendly, thinking led culture you will possess the following experience, skills and competencies:
• A track record of successfully selling complex solutions at National Account level and demonstrating consistent individual over-achievement
• Strong Relationship building skills and demonstrated ability to communicate and influence at “C” level -1 and at a senior level internally
• A sound understanding of customer processes in marketing, sales, compliance, credit and purchasing
• Experience of selling new business from referral through to fully managed accounts is essential.   
• Ability to coordinate a team-based approach to selling and account management
• Proven ability to effectively manage multiple priorities and projects
• Previous experience selling B2B data solutions
• Be able to clearly articulate the business goal behind the creation of any proposal or recommendation
• Educated to Degree level or equivalent preferred
• Excellent verbal and written communication skills are an essential requirement
• Confident using Microsoft Office & Salesforce
• This role will be based in our London Paddington office