Resettlement Specialist (Intensive Case Management)
Job Summary
Job Description
The Preferred Communities Case Specialist provides intensive case management services to newly arrived refugees with acute vulnerabilities, including significant medical conditions, through the Preferred Communities (PC) program. This role is responsible for supervising others, monitoring daily work activities, tracking and approving timesheets, and managing performance. The specialist will provide multi-faceted intensive case management services to a caseload of 20-25 refugees and eligible individuals, creating and implementing individualized Self-Sufficiency Plans. Key responsibilities include assisting clients with navigating the U.S. medical system, coordinating medical and mental health appointments, providing extended coaching on integration topics, maintaining accurate records, collaborating with community partners, facilitating mental health support groups, and supervising interns. The position requires a mature Christian faith and a commitment to World Relief's mission and values.
Must have:
- 2 years case management experience with vulnerable populations
- Culturally appropriate services with diverse populations
- Ability to prioritize and multitask in a fast-paced environment
- Valid driver's license and access to a vehicle
- Flexible schedule
Good to have:
- Graduate degree in social work or public health
- Bilingual in Arabic, Dari, Farsi, Pashto, Spanish, Swahili, or Tigrinya
- Supervision experience
- Proficiency with MS Office and Google Drive
- Comfort with technology, especially Zoom
- Strong verbal and written communication skills
- Self-motivated with strong follow-through and problem-solving skills
Perks:
- Competitive benefits package
- Employee discount program
6 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The Preferred Communities Case Specialist provides intensive case management services to newly arrived refugees with acute vulnerabilities, including significant medical conditions, through the Preferred Communities (PC) program. This position is a 40 hour/week role which assists refugees and other eligible immigrants to achieve self-sufficiency within a 12-month period.
ROLE & RESPONSIBILITIES:
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
- Provide multi-faceted intensive case management services to a caseload of 20-25 refugees, SIVs and other Office of Refugee Resettlement eligible individuals.
- Create and implement individualized Self-Sufficiency Plans in collaboration with clients enrolled in the PC program.
- Assist client to learn to independently navigate the U.S. medical system to manage acute health conditions.
- Coordinate appointments and referrals for clients including medical and mental health appointments, social services, and other community referrals.
- Provide extended coaching and orientation for clients on topics identified as obstacles to integration, including but not limited to mental and physical health, financial management, parenting and family wellness.
- Maintain accurate and up to date records including case notes, case files, budgets, and reports.
- Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients.
- Facilitate mental health support groups using the Pathways to Wellness group curriculum
- Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings for which clients are eligible.
- Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality.
- Supervise and mentor the equivalent of one full time interns each semester.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- At least 2 years case management experience with vulnerable populations
- Demonstrated ability to engage in culturally appropriate and humble services with an ethnically, religiously and linguistically diverse population
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to work with individuals from culturally and linguistically diverse backgrounds
- Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments
- Flexible schedule for occasional work during early mornings, late evenings or weekends
PREFERRED QUALIFICATIONS:
- Graduate degree in social work, public health or related field
- Bi-lingual preferred in Arabic, Dari, Farsi, Pashto, Spanish, Swahili or Tigrinya
- Supervision experience preferred
- Proficiency with MS Office and Google Drive products
- High levels of comfort with technology, especially Zoom functions
- Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience
- Strong verbal and written communication skills
- Passionate, dynamic, and good at improvising
- Highly self-motivated with strong follow-through and problem-solving skills
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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