Job Description
- Previous experience in RG & AML
- Review & monitor customer accounts
- Identify high-risk players
- Proactive communication (phone, email, SMS)
- Handle inbound customer communication
- Knowledge of responsible gaming tools
- AML knowledge & collaboration
- Excellent communication skills
What You'll Do
Reviewing and monitoring customer’s accounts using the company's internal systems, in line with the responsible gaming guidelines
Identifying high risk players by conducting analysis of customers’ behaviour and activity.
Proactive outbound communication in the form of phone calls, emails and sms to ensure that the players are gambling responsibly.
Handling of inbound customer communication via phone, chat and email.
Knowing and promoting our Responsible Gaming tools.
Maintain knowledge and awareness of the ever-changing regulatory landscape
Working closely with the AML department to assess the customer’s affordability.
What We're Looking For
Experience and a passion in dealing with customers.
Previous experience in RG & AML – added asset.
Awesome verbal and written command of the English language.
Attention to details.
Excellent written and verbal communication skills.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
None
