Sales Account Executive, CcaaS Overlay

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Sr. Account Executive, Contact Center Overlay, you’ll own the accelerated adoption of our Contact Center platform across new and existing customers. You’ll work closely with a frontline new business AE team to help reply to, qualify, pitch, and close Contact Center opportunities. You’ll also help create an efficient sales process by leading coaching sessions and will help bring insights from the market to our Product and Engineering teams.

This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.

What you’ll do

• Own a quota and the accountability for accelerating the adoption of our Contact Center platform.
• Support a frontline new business AE team by helping to reply to, qualify, pitch, and close Contact Center opportunities.
• Lead coaching sessions within the team to drive efficiency and share best practices.
• Communicate product needs and features to Sales, Product, and Engineering leadership.
• Provide weekly sales reports and revenue updates, highlighting wins, losses, and revenue attainment.
• Engage with Product Marketing and Product Managers to relay insights from the market and highlight product needs.
• Forecast and quantify gaps, risks, and opportunities to inform our Marketing, Product, and Sales strategies.
• Recommend operational changes to increase revenue performance and attainment.

Skills you’ll bring

• Multiple years of direct Contact Center (CCaaS) experience (whether Direct sales, Channel, or Customer Success).
• Experience in a quota-carrying, specialized sales role.
• A passion for driving the adoption of new products.
• The ability to be a fearless conversationalist and a captivating storyteller.
• The eagerness to share learnings and coach others.
• Experience in an overlay role where success is as much about your actions as it is about developing the team you support.
• The ability to gather and deliver feedback on market needs and product dependencies to drive revenue growth.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup (3x a week onsite).
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Excellent internet connectivity is required.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.