Senior Agent, Customer Service (Dutch Speaker)

Who We Are

Key responsibilities

• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• To handle all inquiries/issues from global customers.
• To handle complaints and feedback related to websites, products, platforms, and services, etc.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

Who you are

• Diploma from college or above, related to any major.
• Excellent command of spoken and written English AND Dutch
• Strong customer service skills, highly motivated team-player.
• Knowledge of digital asset exchange/trading.
• Demonstrated ability to motivate others and achieve results.
• Fast typing skills (at least 40 words per minute).
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
• Call center customer service-related work experience is preferred.
• Willing to work on shift rotation