Senior Application Support Engineer

7 Months ago • 5 Years +

Full Stack Development

Job Description

This Senior Application Support Engineer role focuses on maintaining and supporting in-house developed HR and timekeeping software for the European market. Responsibilities include implementing and managing services in production environments, providing Level III/IV support, ensuring quality, security, and compliance. The role requires excellent problem-solving skills, collaboration with cross-functional teams (product owners, software, quality, and release engineers), and effective communication with business stakeholders. Incident handling, root cause analysis, continuous improvement, and staying current with industry best practices are key aspects of this position.

Good To Have:

Experience with ITIL, BMC Remedy or ServiceNow
Experience with Python, Node.js
Expert in RESTful web services

Must Have:

5+ years application support experience
2+ years lead experience in globally distributed team
1-2 years experience with HR/Timekeeping systems
.NET, JavaScript, Python, Messaging Queues
SQL, debugging stored procedures
Excellent problem-solving skills
Strong communication skills

Add these skills to join the top 1% applicants for this job

javascript

jira

github

unix

splunk

data-structures

python

sql

node.js

rabbitmq

restful-web-services

mysql

cross-functional

problem-solving

What to Expect

In the senior application support engineer position, you will focus on maintaining and supporting the in-house developed software products for our human resources and timekeeping activities, intended for, but not limited to, the European market. It is an exciting opportunity that requires entrepreneurial, communicative and operational skills as well as the ability to work with many stakeholders. You are responsible for the successful implementation and management of our services (applications) in the production environments and provide level III/IV support to ensure that the service meets quality, security and compliance standards. Because you are working on urgent, immediate changes, you should have an excellent problem-solving skills and the ability to interpret data in the context of our business stakeholders.

What You’ll Do

Collaborate with other cross-functional teams such as product owners, software, quality, and release engineers to own your case from start to deployment.
Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.
Be the business users’ point of contact for technical decisions and remove obstacles.
Handle multiple incidents and tasks in parallel.
In addition to ongoing incidents, you are responsible for tackling urgent problems that require immediate action.
Able to communicate and collaborate with domain experts from different disciplines.
Communicative and operational skills as well as the ability to work with many stakeholders.
Investigate root cause of failures to drive continual improvement.
Continually learn, set, teach, apply software best practices, tools and technologies.
Work along with team independently and take an active approach to escalation management.

What You’ll Bring

Minimum of 5 years of experience as an application support member with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability.
At least 2 year proven experience as a lead in support role working in a globally distributed team.
Minimum of 1 or 2 year hands on experience with Timekeeping systems or HR resource apps.
Technical skills: .NET, JavaScript, Python and Messaging Queue like Kafka, RabbitMQ, or ActiveMQ is preferred.
Working experience with source control management github, JIRA & log management system like Splunk,Dynatrace,etc.
Strong Knowledge of T-SQL and debugging of Stored procedures in any of the RDBMS like SQL Server or MySQL etc.
Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred.
Communicate clearly, regularly and effectively with business stakeholders and internal team members in both written and verbal form.
Experience with Python, Node.js will be beneficial.
Be an expert in RESTful web services and web applications.