Senior Customer Engagement Manager
8 Minutes ago • 5 Years +
Customer Service
Job Description
N-iX is seeking a Senior Customer Engagement Manager to join its business development team. This role involves coordinating and owning the entire sales process, from initial contact to contract execution, and managing inbound pipelines to convert opportunities into new business. The manager will prepare client-offering documentation, maintain CRM records, and collaborate with internal stakeholders. Key responsibilities include understanding client business needs, developing sales strategies, and presenting company capabilities, requiring strong IT industry knowledge and sales expertise.
Good To Have:
- German, or other foreign language proficiency.
Must Have:
- Min 5+ years of experience as EM/Sales Manager, SPM/Delivery Manager, or Tech/QA Lead with direct customer communication.
- M.S./M.A. degree.
- Advanced English proficiency.
- Proven ability in lead qualification and understanding client business needs.
- Experience in sales process management, including internal and external stakeholders.
- Proficiency in sales documentation preparation and sales strategy development.
- Strong knowledge of the IT industry and IT outsourcing specifics (SDLC, methodologies, estimation, PM practices).
- Demonstrated IT industry sales skills, including emotional intelligence, prospecting, negotiations, and deal closure.
- Familiarity with typical IT Outsourcing Industry Services/Cooperation Models and Billing Models.
- Excellent business communication, correspondence, and business ethics.
- High analytical, project management, risk management, time management, and self-organization skills.
- Result-oriented with the ability to deliver short-term results.
- Superior presentation skills, proactiveness, and multitasking ability.
- Availability for business travel.
Perks:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries - Poland, Romania, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.
We are looking for Senior Customer Engagement Manager to join our team business development team.
Functions:
- Coordination and ownership of the overall sales process, from initial contact to the contract execution
- Management of inbound pipeline, evaluating the most prospective opportunities, and developing and implementing strategies to convert them into new business
- Prepare related documentation and artifacts as part of the client's offering (proposals, commercial offers, RFI/RFP responses, tender documentation, targeted presentations, etc. necessary to convert an enterprise-size client)
- Keeping an accurate database of developed artifacts and maintaining proper and systematic CRM records (SalesForce)
- Tight cooperation with internal company units/stakeholders and following established processes to ensure smooth project kick-off
- Acting in compliance with all Company Policies & Procedures
Requirements:
- Min 5+ years of experience working as EM/Sales Manager, SPM/Delivery Manager, and Tech/QA Lead directly involved in customer communication, qualification, business needs understanding, able to construct clear sales messages and work on sales strategy within the presales team
- M.S./M.A. degree
- English - advanced; German, or other foreign language will be an advantage
- Lead qualification and the client’s business need understanding
- Sales process management, including internal and external stakeholders management
- Sales documentation preparation, with availability to address customer, needs up to the point within predefined sales strategy and business model
- Sales strategy development and implementation within a joint presales team
- Company presentation from the perspective of expertise, portfolio and delivery capabilities
- IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices, sales quota preparation etc.)
- IT industry sales (outsourcing in particular), such as emotional intelligence, prospecting, negotiations, deal closure etc.
- Typical Services/Cooperation Models of the IT Outsourcing Industry and Billing Models
- Business communication, correspondence, and business ethics
- High analytical skills (ability to analyze and recognize potential client's needs and find appropriate solutions)
- Strong project management and risk management skills
- Time management and self-organization skills
- Result orientation and ability to provide results in short-term
- Superior presentation skills
- Proactiveness, ability to multitask
- Available for business travel
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
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