Job Description
The Senior Customer Service Coordinator will be responsible for maintaining regular contact with customers and the Sales/Marketing team, managing orders from receipt to delivery, and handling complaints. This role involves managing strategic customers, entering non-electronic orders into the MFG Pro system, coordinating customer forecasts, and ensuring timely deliveries. The coordinator will also be responsible for forecasting delays, handling logistics and quality complaints, developing improvement proposals, and preparing various reports. Mentoring new colleagues and coordinating production priorities are also key aspects of the role.
Must Have:
- Higher education
- Negotiable English language skills
- Negotiable German language skills
- Computer user skills
- Knowledge of production and delivery process interrelationships
- Minimum 3 years of professional experience
- Good conflict management skills
- Thorough and foresightful in work
- Ability to work in a team and independently
- Ability to lead a team as needed
Tasks and responsibilities:
- Regular contact with customers and the Sales / Marketing organization from order receipt to delivery fulfillment, including any complaints.
- Management of strategic customers of key importance to APTIV.
- Entering non-electronic orders into the company's MFG Pro system, systematic storage of order documents (fax, e-mail).
- Requesting and tracking customer forecasts, coordinating information with Demand Controllers.
- Coordinating production and delivery confirmations of orders with the customer, checking the timeliness of deliveries, coordinating customer's extra demands with participants in the production-delivery process.
- Forecasting any production or delivery delays to the customer, coordinating necessary measures with participants in the production and logistics process.
- Handling logistics-related complaints and investigating their causes with the involvement of participants in the process. Monitoring product quality complaints with the responsible quality engineer.
- Developing improvement proposals for more economical company operation, initiating their introduction.
- Execution of management instructions.
- In case of organizing customer visits, independent, active participation in the meeting, full representation of APTIV.
- Preparation of specified weekly, monthly, and quarterly reports.
- Active participation in various internal and customer meetings.
- Performing mentoring duties, assisting and training new colleagues upon arrival.
- If necessary, prioritizing production and coordinating the situation between departments, coordinating escalation if necessary.
Requirements:
- Higher education
- Negotiable English and German language skills
- Computer user skills
- Knowledge of the interrelationships of production and delivery processes. Capable of performing mentoring duties.
- Min. 3 years of professional experience
- Good conflict manager.
- Thorough and foresightful in work.
- Able to work in a team and independently, and lead a team as needed.
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