Senior Customer Support Consultant

WHAT MAKES US, US 

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US  

SimCorp is currently seeking a qualified professional to join our Global Support team as a full-time employee.  The position will be based in our Warsaw office. Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment.

WHAT YOU WILL BE RESPONSIBLE FOR

• Research and respond to pricing, risk analysis, attribution, and risk modeling questions from clients.
• Provide structured and custom training for new and existing clients.
• Assist clients in translating their risk analytics strategies into SimCorp products, while providing helpful insights into SimCorp’s innovative methods. 
• Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations.
• Provide expert guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials.
• Assist sales organization as necessary to facilitate effective client retention and new business development.
• Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.

WHAT WE VALUE  

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.  

• Proficient written and verbal communication skills
• Minimum of a master's in finance, Quantitative Finance, Economics, or 1-2 years relevant work experience with a related undergraduate degree.
• Knowledge with or experience with multi asset class securities (equity, fixed income, FX and derivatives). 
• Understanding of risk management concepts such as greeks, VaR, and stress testing.
• Solid educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics/portfolio construction.
• Proficient computer skills and experience with coding languages (R / Python - preferred, Java).
• Skilled at problem-solving and rapid identification of problem resolutions for clients
• Commitment to assisting and teaching clients how to maximize the benefit of SimCorp products.

BENEFITS  

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.  

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at email address pawel.andrzejewski@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.   

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.   

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.  

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.  

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