As a Technical Support Engineer, you will work closely with customers to address complex post-sales concerns. Your role will involve analyzing multifaceted situations, leveraging critical thinking, and collaborating with multi-functional teams. Success in this role requires the ability to communicate effectively with both technical and non-technical audiences.
In this high-pressure role, you'll provide quick and thoughtful technical assistance, ensuring our clients’ environments remain secure. Your efforts will contribute to building better products, stronger working relationships, and a safer digital world.
Our Technical Support team is essential to our mission of enabling customer success. From implementing new products to troubleshooting critical issues, you’ll play a vital role in supporting our clients as they navigate evolving threats. Together, we strive to provide the best customer support in the industry.
At Palo Alto Networks, diversity and inclusion fuel innovation. We’re proud to be an equal opportunity employer and offer reasonable accommodations for qualified individuals with disabilities. For assistance, please contact accommodations@paloaltonetworks.com.
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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