Senior Director, Account Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The NA, Sr Director of VAS Account Management will be responsible for driving a scaled and efficient Account Management process and driving the growth of Value-Added Services (VAS) indirect revenue.  Their team will consist of 7 direct reports that are responsible for activating, retaining and growing indirect revenue through channel and partner relationships.  They will partner closely with NA regional sales, delivery, solutions and product leadership to execute initiatives designed to grow NA VAS indirect revenue. 

Major focal points will include setting the strategic direction for the team in alignment with the broader VAS organizational goals, assigning the team to the highest revenue opportunities, creating a efficient operating environment, and developing talent.  This role will also engage directly with large strategic partners to drive business development.

• Build and enhance Partner Programs such as Reseller, Services, Referral, Platform, Sponsorship/Branding

• Establish, execute and monitor operating procedures for the team, e.g.

• Develop tools and capabilities that allow the team to support field enablement for Partner Program elements such as, Incentives, Rules of Engagement, Deal Registration

• Create reporting structures to collect and manage feedback from partners and use that information to enhance programs or create initiatives to improve partner experience

• Work cross functionally with sales operations, marketing, finance, enablement and technical teams to secure, operationalize and manage all aspects of the overall Account Management

• Measure and manage team results and articulate performance and support needs to senior leadership.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

Previous experience working in the channel sales or partnership space is
required.
Confident speaker with ability to present, interact, and connect with executives
and influencers.
Natural ability to understand and articulate complex concepts in a clear and concise manner
Strong personal desire to improve and expand industry-related knowledge
Excellent verbal and communication skills
Excellent analytical and problem-solving skills
Excellent self-investigation, research, and troubleshooting skills
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
8+ years of experience managing direct reports in a business development function
Experience with eCommerce, payments, risk, security and regulatory requirements for domestic and cross broader processing.
Experience having revenue accountability for a portfolio of partners that resell or refer services

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 210,100 to 328,400 USD per year, *which includes potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.