Senior Engagement Manager

1 Month ago • 7 Years + • $118,000 PA - $191,000 PA

Job Summary

Job Description

Highspot is seeking a Senior Engagement Manager to drive customer success through managing complex, high-value projects. This role involves acting as a trusted advisor, aligning Highspot's solutions with client strategic objectives, and ensuring project profitability. Responsibilities include leading end-to-end project delivery for enterprise clients, fostering strong stakeholder relationships up to the C-suite, managing Statements of Work, resolving escalations, and identifying upsell opportunities. The ideal candidate will have at least 7 years of experience in consulting, client management, or professional services, with a proven track record in managing large-scale projects and delivering exceptional client experiences and financial results.

Must have:

7+ years of experience in consulting, client management, or professional services
Proven success managing large, complex projects with enterprise clients
Ability to resolve complex escalations and deliver projects profitably
Bachelor's degree required (STEM preferred)
Excellent written and verbal communication skills
Strong executive presence and ability to engage with senior leadership
Experience managing SOWs and delivering against them profitably

Good to have:

Experience in the marketing or sales team at a large organization
Familiarity with driving software solutions
Ability to coach and mentor project team members

Perks:

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting
Flexible Paid Time Off (PTO)
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays
18 weeks paid parental leave
Access to Coaches and Therapists
2 volunteer days per year
Commuting benefits
Stock options

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

budget-management

spark

construct

Job Details

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About The Role

We are seeking a dynamic and results-driven Senior Engagement Manager to join our team at Highspot. In this role, you will be responsible for driving the success of strategic customer engagements by managing complex, high-value projects, maintaining strong billable utilization, and delivering exceptional client experiences. Acting as a trusted advisor, you will collaborate closely with senior leaders to align our solutions with their strategic objectives, ensuring project profitability and long-term success.

What You'll Do

Customer Success and Engagement:
Lead end-to-end delivery of large-scale, strategic projects for enterprise clients, ensuring outcomes align with customer goals and expectations.
Quickly gain proficiency in articulating the value of our product in the context of customers' strategic plans, ensuring alignment with their long-term objectives.
Foster trusted relationships with key stakeholders and decision-makers, including C-suite executives, by demonstrating exceptional executive presence and influence.
Project Delivery Excellence:
Manage Statements of Work (SOWs) from initiation to completion, delivering projects on time, within scope, and within budget while ensuring strong billable utilization.
Seamlessly handle highly complex escalations, mitigating risks, and ensuring smooth execution and customer satisfaction.
Stakeholder Management and Communication:
Navigate complex customer organizations, building consensus across diverse teams and maintaining alignment on priorities.
Act as the primary point of contact for customers, addressing challenges and resolving escalations effectively.
Communicate progress, challenges, and successes to senior leaders, both internally and externally, with clarity and impact.
Business Growth and Services Sales:
Collaborate with account teams to identify upsell opportunities and position professional services that drive additional value for clients.
Partner with sales to structure and negotiate service contracts and SOWs aligned with client needs to drive service revenue
Profitability and Operational Excellence:
Manage project budgets, forecasts, and financial performance, ensuring profitability and adherence to operational standards.
Continuously optimize delivery processes to enhance efficiency and client satisfaction.

Your Background

7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients.
Proven success in managing large, complex projects with strategic enterprise customers.
Demonstrated ability to resolve complex escalations and deliver projects profitably while maintaining high utilization rates.
Bachelor's degree required. (Degree in a STEM field preferred)
Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
Excellent written and verbal communication skills.
Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders.
Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus.
Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.
Exceptional stakeholder management skills with a track record of resolving conflicts and delivering successful outcomes.
Strong executive presence and ability to engage confidently with senior leadership.
Experience managing SOWs, ensuring alignment with business objectives and delivering against them profitably.
Quick proficiency in articulating product value in the context of customers' strategic goals.
Analytical mindset with the ability to communicate complex ideas effectively.

Base salary range: $118,000 - $191,000 USD

Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

-Comprehensive medical, dental, vision, disability, and life benefits

-Health Savings Account (HSA) with employer contribution

-401(k) Matching with immediate vesting on employer match

-Flexible PTO

-8 paid holidays and 5 paid days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-18 weeks paid parental leave

-Access to Coaches and Therapists through Modern Health

-2 volunteer days per year

-Commuting benefits

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.