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Senior Executive IT Service Technician

California, United States (On-site)

Senior Executive IT Service Technician

1 Month ago • 8-13 Years • Administrative

About the job

4 skills required for this role

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Job Description

Zoox seeks a Senior Executive IT Service Technician to provide white-glove support for our executive team, ensuring the highest quality of service. You'll respond to executives and their assistants, including after hours on-call, and partner with other IT teams to quickly resolve technical issues. This role requires 8+ years of customer-facing IT support experience, with 5+ years supporting executives. Must-haves: strong communication skills, experience with macOS, iOS, and Windows, and the ability to provide support for meetings in the early evenings.

Must have:

IT Support Experience
Executive Support
macOS, iOS, Windows
Communication Skills

Good to have:

Troubleshooting Skills
Problem-solving Skills
Process Definition
Event Support

Perks:

Amazon RSUs
Zoox Stock

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Zoox was founded to make personal transportation safer, cleaner, and more enjoyable–for everyone. To achieve that goal, the team created a whole new form of transportation.

We’re looking for a Senior Executive IT Service Technician to join our team to provide exceptional white-glove support to our executive office. In this role, you will enable our executives by solving technical challenges, and through a commitment to excellence, build strong partnerships with teams across Zoox. You will also drive operational excellence by partnering with our IT Services & Support leadership to up-level the support experience for everyone at Zoox.

This role is for you if you have a passion for providing exceptional customer service, extreme attention to detail, and can effectively communicate highly technical ideas. Most importantly, you must have a genuine passion for the Zoox mission.

This is an on-site role requiring five days per week in our Foster City offices. Some travel outside of the Bay Area may be required to support executive events or meetings.

In this role, you will:

Provide white-glove IT support for the executive team at Zoox, ensuring the highest quality of service
Promptly respond to executives and their assistants, including after hours on-call, via text, phone, email, or Slack
Support executive assistants in the planning and execution of weekly, quarterly, and annual executive meetings or events
Partner with other IT teams to quickly resolve technical issues, and where necessary implementing preventative measures
Coordinate with the Audio Visual team to ensure the highest quality meeting or event experience for our executives
Define and maintain processes and playbooks to drive service consistency and swift failover to a contingency procedure
Provide regular updates to both executive and IT leadership on reported issues, projects, or other work completed

Qualifications:

8 years of experience in a customer facing IT Support role, with at least 5 years of experience supporting executives
Proven ability to thrive under pressure, particularly resolving time-sensitive issues in front of groups of executives
Exceptional organizational and communication skills, with the ability to work effectively with technical and non-technical stakeholders
A commitment to excellence, with an extreme focus on customer satisfaction, responsiveness, and attention to detail
Proficient in troubleshooting macOS, iOS, and Windows
Ability to provide support for meetings in the early evenings on a weekly basis

Compensation

There are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $140,000 to $168,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

View Full Job Description

$140.0K - $168.0K/yr (Outscal est.)

$154.0K/yr avg.

Foster City, California, United States

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