Senior Institutional Account Manager

4 Months ago • All levels

Account Management

Job Description

As a Senior Account Manager, you will manage institutional clients in the crypto market, focusing on OTC workflows and client engagement. You will lead a regional team, establish client relationships, and identify opportunities for product adoption. You will also collaborate with internal teams to address client inquiries, identify upselling opportunities, and analyze market dynamics to propose innovative solutions. Your role involves understanding client goals, providing support, and driving revenue growth. The position requires proactive engagement and a solution-oriented approach to ensure seamless client experiences and expand product usage.

Must Have:

Strong understanding of crypto markets and OTC processes.
Proven ability to engage and support institutional clients.
Deep knowledge of OKX products and their differentiators.
Demonstrated leadership skills to guide teams.
Excellent communication skills and ability to adapt.

Perks:

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
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Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

We are seeking a Senior Account Manager with strong expertise in crypto markets and a solid understanding of OTC workflows and client engagement. You’ll work closely with institutional clients, drive revenue through innovative solutions, and collaborate cross-functionally to deliver seamless client experiences.

What You’ll Be Doing

Lead and manage a regional team of experienced professionals, fostering collaboration and maintaining high-performance standards.
Prioritize and structure high-level deliverables, breaking them down into actionable tasks and ensuring accountability.
Serve as the primary point of contact for institutional clients, providing exceptional support by understanding client goals, challenges, and industry nuances.
Build long-term relationships and establish trust with clients through proactive engagement and solution-oriented approaches.
Collaborate with internal teams to address client inquiries, resolve pain points, and ensure seamless support.
Leverage knowledge of crypto markets, OTC processes, and client workflows to identify opportunities for product adoption and client growth.
Identify upselling and cross-selling opportunities to expand product usage and align solutions with client requirements.
Analyze client feedback and market dynamics to propose innovative solutions that contribute to revenue growth and account expansion.

What We Look For In You

Strong understanding of crypto markets, client workflows, and OTC processes.
Proven ability to engage and support institutional clients effectively.
Deep knowledge of OKX products and their differentiators in the market.
Critical thinking and solution-oriented mindset to proactively address client challenges.
Ability to anticipate client needs and work with internal teams to propose tailored solutions.
Demonstrated leadership skills with the ability to inspire and guide teams to achieve OKRs.
Resilient and capable of maintaining composure in dynamic and ambiguous environments.
Strong verbal and written communication skills with the ability to adapt across communication channels.
Willingness to work flexible shifts, including weekends as needed, but not exceeding 5 days per week.
Proficiency in English required; additional languages are a plus.