Senior IT Manager

2 Months ago • 7 Years + • $180,000 PA - $220,000 PA

Job Summary

Job Description

As a Senior IT Manager, you will lead and scale IT operations, ensuring technology infrastructure aligns with business goals and supports innovation. Your responsibilities include leading the IT team, providing technical expertise, improving processes, and managing IT operations including hardware, software, networks, and cloud services. You will also handle project and change management, develop communication strategies, manage finances and vendors, and oversee IT financial strategies. The role requires managing incidents and service desk operations using Zendesk, Jira Service Management and Confluence, and supervising IT support for offices in San Francisco, Redwood City, and New York.
Must have:
  • 7+ years of IT infrastructure and operations management experience.
  • Experience with account provisioning and identity management systems (e.g., Google Workspace, Okta, AWS).
  • Experience managing A/V systems (Zoom, conference room tech, digital signage)
  • Excellent problem-solving, communication, and leadership skills.
  • Proven budget management and vendor negotiation experience.
  • Manage and control user access to Wi-Fi office networks with Cisco Meraki.
Good to have:
  • Gen AI tooling experience: OpenAI, ChatGPT, Anthropic, Gemini,
  • MDM & Device Management with Jamf.
Perks:
  • Comprehensive medical, dental, and vision plans for Snorkelers and their families.
  • Yearly wellness stipend.
  • 401k program.
  • Parental leave program (up to 20 weeks paid time off).
  • Workstation setup allowance.

Job Details

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Senior IT Manager

Hybrid / San Francisco, CA or Redwood City, CA

We are looking for a Senior Manager of IT to lead and scale our IT operations during a period of rapid growth. Reporting to senior leadership, this role is responsible for driving strategic initiatives that ensure our technology infrastructure aligns with business goals, enhances operational efficiency, and supports innovation across the organization. The ideal candidate will combine technical expertise with strong leadership skills, fostering a collaborative and performance-driven culture within the IT team.

Main Responsibilities

  • Team Leadership: Manage and mentor a team of Technical IT support professionals, ensuring high levels of performance, morale, and professional growth.
  • Technical Expertise: Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution guidance.
  • Process Improvement: Identify and implement continuous process improvements to enhance support operations and reduce incident rates.
  • Technology & Innovation Adoption: Define the vision for technology adoption and oversee major innovation projects, securing funding and resources. Identify opportunities to improve operational efficiency through technology, automation, and process improvements.
  • IT Operations & Infrastructure Management: Oversee the design, implementation, and maintenance of scalable IT systems, including hardware, software, networks, and cloud-based services. Manage IT incidents, problem resolution, and service desk operations using Zendesk, Jira Service Management and Confluence. Supervise onsite IT support of our offices located in San Francisco, Redwood City and New York. 
  • Project & Change Management: Approve and oversee major IT projects and technology implementations. Ensure smooth execution of technology rollouts with minimal business disruption, focusing on resource utilization.
  • Communications & Documentation: Develop communication and documentation strategies, ensuring organizational standards. Facilitate cross-functional collaboration to align IT initiatives with business needs and enhance employee productivity.
  • Financial & Vendor Management: Develop and oversee the IT financial strategy, including budgeting, forecasting, and expenditure approval. Manage vendor relationships, including procurement of IT assets and services, ensuring cost-effective contracts and partnerships. Implement robust tracking systems for software licenses and cloud-based solutions, ensuring efficient cost management.

Preferred Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.
  • 7+ years of progressive experience in IT infrastructure and operations management.
  • Demonstrated experience with account provisioning and identity management systems (e.g., Google Workspace, Okta,, AWS, etc.).
  • Experience managing A/V systems (Zoom, conference room tech, digital signage)
  • Gen AI tooling experience: OpenAI, ChatGPT, Anthropic, Gemini, 
  • MDM & Device Management with Jamf.
  • Excellent problem-solving, communication, and leadership skills.
  • Proven budget management and vendor negotiation experience.
  • Manage and control user access to Wi-Fi office networks with Cisco Meraki.

The salary range for this position based in the San Francisco Bay Area is $180,000.00 - $220,000.00. All offers include equity compensation in the form of employee stock options.

Salary Range

$180,000 - $220,000 USD

Be Your Best At Snorkel
 
Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.
 
Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.
 
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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