Senior IT Systems & Ops Engineer

🚀 Join the Future of Commerce with Whatnot! 

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

🏎 About the IT Systems & Operations Team 

The IT Systems & Operations team builds scalable, secure, and reliable corporate tooling & infrastructure, while enabling all Whatnauts to productively collaborate and work. Our team enables our rapidly expanding company with applications that are in line with modern technology, to maximize productivity and minimize confusion. 

💻 Role 

As our Senior IT Systems & Operations Engineer, you will: 

• Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally
• Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots) 
• Bolster our inventory management capabilities in EMEA, striving for efficient distribution, retrieval, and maintenance of company hardware
• Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools 
• Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications 
• Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders
• Create, maintain, and promote standards, procedures, and documentation for IT 
• Champion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administration 
• Travel to our offices on a periodic basis to provide onsite AV, networking, and conferencing support
• Partner closely with leadership to build and report on team OKRs and roadmaps 
• Build and maintain vendor relationships and third party services as needed 

Team members in this role are required to be within commuting distance of Dublin. 

👋 You 

Curious about who thrives at Whatnot? We’ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.

Join our growing IT Systems & Operations team! You will work cross functionally with our Security, Finance, and People team, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.  

You should have strong internal customer support skills, excellent problem solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with many tools listed below, as well as the curiosity and adaptability to learn new ones.   

In addition to 6+ years of experience as an IT professional in a high growth and/or tech company and 4+ years of experience configuring complex IT systems, you should have: 

• A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration
• Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority 
• Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)
• Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs 
• Proven success in scaling IT processes with automation and emerging technology for high-growth environments
• Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.)
• Hands-on background developing workflow automations in lightweight iPaaS tools
• Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN
• Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents 
• Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred
• Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)
• Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.
• Hands-on approach with excellent communication and a passion for providing direct support.

🎁 Benefits 

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plan
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE 

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.