Senior Product Manager, Customer Success

The opportunity
At Unity, the Customer Success and Operations (CSOps) organization’s mission is to support and train Unity customers in using RT3D tools and services. Our Senior Product Manager, Customer Success will drive strategic projects that will directly influence the success of our developers across our tools.

Short-term success in your role means supporting and driving current product initiatives in the roadmap for 2025, gaining subject matter expertise across all of our customer success product offerings.

Long-term success will be defined by scaling our products for a growing business, and building a long-term strategy to ensure our portfolio of services are solving customer challenges.

What you'll be doing

• Drive the development and maintenance of assigned products or product initiatives, ensuring alignment with the company's strategic priorities, and market trends.
• Lead all aspects of the end-to-end product development lifecycle for assigned CSOps product SKUs and services, ensuring seamless execution and effective project management.
• Conduct market research, competitive analysis, and customer interviews to identify market trends, customer needs, and challenges across Customer Success services.
• Collaborate and drive alignment across numerous stakeholders (including CSOps leadership, internal product management teams, sales, customer success teams, marketing, and operations), aligning CSOps product strategy with business goals.
• Define and track key performance indicators for the CSOps product portfolio, evaluating the success and impact of product initiatives.

What we're looking for

• Data-driven mentality, with experience defining product metrics and using customer data to guide future product plans
• Experience successfully launching a new product from conceptualization to launch, and ongoing management of a product post-launch.
• Excellent cross-functional communication skills, with experience driving for alignment across multiple partners and teams to deliver projects on time.
• Strong project management and prioritization skills, including prior experience with roadmap creation, customer research, and margin analysis.

You might also have

• Experience working in support services (consulting, support, customer success, training)
• Experience developing in Unity

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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