Senior QA Engineer

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the team

The Telephony  Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  On the Telephony QA team, you play an essential role in testing the complex systems that support our products.  We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality, reliability, and performance of the platform. 

Your role

Dialpad’s Senior QA Engineer is a skilled technical tester with strong analytical and critical thinking skills. A passionate system thinker with excellent written and verbal communication skills. You will drive regression testing, work with various product and telephony teams, and dig deep into the various layers of the platform to look for bugs.  

This position reports to a Quality Engineering Manager in the USA and has the opportunity to be based in our Argentina, Buenos Aires office.

What you’ll do 

• Execute manual and automated regression test suites.
• Write new test cases for new and existing features.
• Work collaboratively with stakeholders to understand business and feature requirements.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Publish and communicate test results and progress.
• Become an expert on the platform and a reliable reference to other teams.
• Develop and execute load testing against a variety of systems.
• Work on new features by participating in software design discussions and developing and executing a comprehensive test strategy.
• Occasionally contribute to automation testing by fixing or adding new functional tests.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 8+ years of software testing experience in complex cloud products.
• Excellent written and verbal English communication skills.
• Technical curiosity (what happens when or how does this work).
• Hands-on experience with troubleshooting software configuration problems.
• Comfortable communicating cross-functionally and across management levels.
• Direct experience applying testing methodologies, including regression, integration, load, or performance testing.
• Demonstrated ability to deliver on projects with minimal supervision.
• Strong knowledge of cloud technologies, including the testing of REST services.
• Excellent people skills as you'll work with other teams in different geographies.
• Relevant experience working with RTP or SIP services is helpful.
• Experience in structured coding languages (Python, Java, etc.) is a plus.

Benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.