Senior Quality Manager II

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Key Responsibilities:

• Define and implement the QA strategy for new product rollouts, pilot store readiness, and customer-specific integrations.
• Own and lead all quality-related activities from lab setup to customer pilot validation.
• Collaborate with product management, engineering, and customer lab teams to ensure all features meet functional, CX, and performance expectations.
• Drive test planning, manual and automated test execution, and defect management for all NPI projects.
• Develop reusable test frameworks for community-source-enabled and core product features.
• Lead QA governance reviews, ensuring compliance with internal standards, customer SLAs, and regulatory requirements.
• Mentor and lead a growing team of QA engineers and test automation experts.
• Interface with Professional Services (PS) and Support to define test coverage for wider rollouts.
• Ensure regression, integration, and end-to-end testing are complete for each pilot release.
• Define and track QA KPIs including defect leakage, test coverage, and pilot release quality.
• Document and maintain test plans, test cases, and QA sign-off reports for pilot customers.

Key Skills & Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or related field.
• 17+ years of experience in QA, with 9+ years in a managerial capacity.
• Strong knowledge of testing methodologies for distributed systems, microservices, and cloud-native applications.
• Experience working in NPI or pre-production environments involving lab validation and customer pilots.
• Expertise in test automation tools like Playwright, Cypress, or Postman; hands-on experience with automation frameworks is required.
• Understanding of DevOps, CI/CD pipelines, and version control (Git, GitHub Actions).
• Experience in retail or embedded systems (POS, self-checkout, etc.) is highly desirable.
• Excellent communication skills to manage stakeholder expectations and lead cross-functional quality discussions.

Preferred Qualities:

• Passion for process improvement and driving high-quality customer experiences.
• Ability to work under tight deadlines in a fast-paced, cross-functional team.
• Proactive in identifying risks and implementing mitigation plans early in the QA cycle.
• Strong analytical and documentation skills to support transparent, audit-ready QA practices.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”