Senior Service Now Consultant
Job Description
- Familiarity with LAN rev or comparable lifecycle management platform
- 10+ years ServiceNow experience
- Main point of contact for Application Owners
- Manage design requirements and enhancements
- Guide technical consultants
- Perform testing and support release cycles
- Strong problem-solving and communication skills
Project description
We are looking for a Senior Service Now Consultant for a European Client.
Our client is one of the leading multinational food and drink processing corporation.
Responsibilities
Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
Guiding Technical Consultants during the build & development phase.
Testing activities before upgrading changes to upper environments.
Monthly Release cycle follow-up to be aware of the key release milestones.
Support internally on DXC on backing up other Solution Consultants.
Drive the discussions with stakeholders and users when enhancements are required,
Propose improvements in the tools and processes,
Document the requirements and coordinate the implementation of fixes and enhancements
with the development team
Maintenance of process and technical documentation
Understand client requirements and advise them on the best solutions using SNOW Technology
Analytical problem solving
Skills
Must have
Minimum 10+ years' experience on a ServiceNow consultant role -He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
Guiding Technical Consultants during the build & development phase.
Testing activities before upgrading changes to upper environments.
Monthly Release cycle follow-up to be aware of the key release milestones.
Support internally on DXC on backing up other Solution Consultants. Personal skills and qualities:
Strong personal commitment to quality service.
Must have experience dealing with technical end-users in a service-oriented role.
Highly focused on customer satisfaction.
Ability to switch between multiple tasks/projects/contexts.
Curious and self-learner.
Ability to assume leadership and work without direct supervision.
Strong interpersonal communication skills and like working with customers in problem-solving mode.
Capacity to travel which will be necessary but is not integral to this position.
Fluent in English
Nice to have
Familiarity with LAN rev or a comparable lifecycle management platform is a plus
Other
Languages
English: C1 Advanced
Seniority
Senior
