Senior Technical Consultant

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.    

Being a Senior Technical Consultant at iManage means…

You will be responsible for providing implementation expertise on our enterprise projects and initiatives.  You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients.

You will collaborative closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions.  You will be a subject matter expert and trusted advisor to our clients.  You will be recognized and rewarded for the work you put in and will own your career path as you grow within our Customer Experience organization. 

Hear more from our Executive Vice President of Customer Experience, Jim Priz: ”We are dealing with the most complicated and most strategic customers of iManage. It’s our job to make them successful no matter what. This involves a deep technical understanding of our products, design thinking to understand how our users will use our product, and ensuring customer success as part of their journey to the cloud.”

iM Responsible For…

• Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project with focus on data migration and transformation
• Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies
• Assessing customer requirements, clarifying the client’s system specifications, understanding their work practices and the nature of their business to formulate technical solution design
• Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor
• Building and deploying solutions in line with design specifications
• Creating client deliverables such as presentations, build, deployment guides and task lists
• Delivering knowledge transfer sessions to customers and other team members
• Presenting progress reports to the Project Manager or customer teams
• Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization
• Developing a close working relationship with Engineering, Sales and Support teams to foster collaboration and teamwork
• Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction
• Supporting case study development and provide lessons learned feedback to the project team

iM Qualified Because I Have…

• Bachelor’s or Master’s degree in Computer Science or related field
• Advanced SQL experience with a deep understanding of data normalization, transformation, and query optimization
• Hands-on experience running, monitoring, and fine-tuning migrations at scale with on-premises and cloud environments
• Experience handling sensitive data in heavily regulated industries while adhering to data security policies
• Application integration and/or development skills using JavaScript, Python, REST APIs and experience with JSON
• Implementation delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements
• Strong technical skills including a working knowledge of infrastructure, networking, security, and technical architecture principles
• Experience working with Microsoft platforms and technologies including Azure as well as Virtual Desktop and Citrix technologies
• Excellent client-facing skills, including workshop planning, delivery & documentation
• Strong written/verbal communication skills with the ability to facilitate technical discussions effectively and in preparing written documentation

Bonus points if I have...

• Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, or financial services industries.
• Experience with iManage products & associated technologies

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. 
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. 
• Own my career path with our internal development framework. Ask us more about this! 
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale! 

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.  
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. 
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.  
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

About iManage… 

iManage is dedicated to Making Knowledge WorkTM.  Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.   

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/  

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