Service Governance Analyst

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept ’24 – Sept ’25). Learn more about life and purpose of our company directly from the Romanian colleagues’ video: Bucharest, Romania | Where We Work | LSEG

Role Description:

We are seeking a highly motivated and diligent Service Governance, Senior Analyst to join our IT Service Management (ITSM) team. This role will support the Service Governance activities within ITSM with a specialised focus on governance and risk management. This role plays a vital part in ensuring the integrity, compliance, and efficiency of IT service delivery across the organisation. You will lead efforts to identify, assess, and manage risks related to IT services, while supporting governance practices that align with ITIL principles and enterprise risk frameworks. You will work closely with senior analysts and cross-functional teams to ensure the smooth operation of service governance processes and help maintain service quality and compliance.

Key Responsibilities

• Assist in monitoring and evaluating IT Service Management processes.
• Support audits and reviews of processes.
• Assist in tracking and reporting on metrics, Key Performance Indicators, audit findings and risk management as well as compliance activities.
• Collaborate with process and control owners as well as collaborators to ensure compliance with established metrics.
• Support risk management process for ITSM, including regular risk assessments, control evaluations, and issue tracking.
• Participate in governance boards, giving risk-based insights and recommendations.
• Support audit preparation, evidence gathering, and compliance reporting related to ITSM.
• Provide administrative support to the service governance team, including maintaining service records, generating reports, and coordinating meetings.

Required Skills and Qualifications

• Experience in service management, governance, risk, and compliance.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Diligent with strong organisational skills and whilst managing multiple tasks simultaneously.
• Ability to analyse complex service operations and translate findings into risk controls and governance improvements.
• A proactive, problem-solving demeanour and willingness to learn and grow in the field.
• Familiarity with frameworks such as ITIL (Information Technology Infrastructure Library), CobiT or similar service management methodologies is a plus.
• Experience working in a highly regulated industry preferred (finance, healthcare, etc.).

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days’ holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year’s continuous service, who become parents, are now entitled to at least 26 weeks’ paid leave, and the option to return to work on a phased basis, in relation with specific company’s policy and guidelines

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.