Service Operations Officer

Job Description

What you will be doing:

We currently have an exciting opportunity for a for a Service Officer – MRO Project Desk Lead based in Derby.

This is a cross-functional supplier facing role, where the individual is responsible for managing & enabling the near-term operational plan for the MRO base they're aligned to.

Working with the supplier (the MRO base), the Rolls-Royce On-Site Team located in the supplier and also a number of internal functions across the Value Streams for Parts Supply, Engineering for TV delivery, the Repair team and Spares Support for the transaction of parts planning and parts release - all to ensure engines in the shop adhere to the required streamer to maximise MRO output volume.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – you will ensure that we provide the digital systems that help to keep them there.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Responsibilities:

In this role you will be responsible for:

• Aftermarket Operations: the Off-Wing team is responsible for setting and executing the Maintenance, Repair & Overhaul plan for Large Trent Engines across our global network.
• Operational role with a breadth across planning, control, and supplier management.
• Critical role that enables, supports, and drives the operational performance of our MRO network.
• A cross-functional, supplier-facing role, where you will manage and enable the near-term operational plan for the MRO base you are aligned to.
• Collaborating with the supplier (the MRO base), the Rolls-Royce On-Site Team located at the supplier, and various internal functions across the Value Streams for Parts Supply, Engineering for TV delivery, the Repair team, and Spares Support for the transaction of parts planning and parts release. All efforts are aimed at ensuring engines in the shop adhere to the required streamer to maximise MRO output volume.

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Strong Collaboration Skills
• Ideally business improvement and project management experience
• Understanding of Civil Large Engine architecture and configuration
• Whilst not essential, an operational, planning & control, or technical understanding would be an advantage - however not a necessity.
• Supplier facing role, experience in this space welcome.
• Excellent communication and influencing skill.
• Knowledge of MRO, Component Repair and/or Supply Chain activity beneficial - but can be developed on the job

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce