Service Product Manager
Job Summary
Job Description
As a Service Product Manager, you will lead the development and continuous improvement of service offerings. Responsibilities include defining the vision, strategy, and roadmap, designing and developing new services, focusing on customer needs, developing go-to-market strategies, and managing service performance. You will collaborate with various teams to ensure successful service delivery and communicate updates. The role requires a strong understanding of customer needs and the ability to balance them with business goals. This includes defining key metrics to assess service performance and continuously optimize services based on customer feedback and business needs. The role requires experience in a fast paced environment to drive new business.
Must have:
- 15+ years of product management experience.
- Experience in customer-facing roles.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Strong project management skills.
- Understanding of financials and budgeting.
Good to have:
- Experience in telecom or IT industry
- Familiarity with service design and end to end delivery
- Strong understanding of customer success and experience management.
- Experience in a fast paced environment to drive new business
7 skills required
Job Details
Description
Ookla ® is a global leader in connectivity intelligence, offering unparalleled network insights
through the combined expertise of Speedtest ® , Downdetector ® , RootMetrics ® , and Ekahau ® .
Ookla’s complementary datasets combine crowdsourced and controlled, public and private
collection methods, QoS and QoE metrics, and more to unlock correlations and actionable
insights — helping organizations optimize networks, enhance digital experiences, and create
better connected experiences for end-users.
through the combined expertise of Speedtest ® , Downdetector ® , RootMetrics ® , and Ekahau ® .
Ookla’s complementary datasets combine crowdsourced and controlled, public and private
collection methods, QoS and QoE metrics, and more to unlock correlations and actionable
insights — helping organizations optimize networks, enhance digital experiences, and create
better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We
are looking for team members who love solving problems, are motivated by challenges, and
enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla
data and insights to advance our mission of better connectivity for all.
are looking for team members who love solving problems, are motivated by challenges, and
enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla
data and insights to advance our mission of better connectivity for all.
ROLE SUMMARY
We are seeking a dynamic and results-driven Services Product Manager to lead the
development and continuous improvement of our service offerings and services catalog. As a
key member of our product team, you will work cross-functionally with marketing, sales,
engineering, and customer delivery teams to define and deliver customer-centric services that
drive business growth and customer satisfaction. You will be responsible for the entire lifecycle
of the service offerings, from ideation through to launch and ongoing enhancements.
We are seeking a dynamic and results-driven Services Product Manager to lead the
development and continuous improvement of our service offerings and services catalog. As a
key member of our product team, you will work cross-functionally with marketing, sales,
engineering, and customer delivery teams to define and deliver customer-centric services that
drive business growth and customer satisfaction. You will be responsible for the entire lifecycle
of the service offerings, from ideation through to launch and ongoing enhancements.
Key Responsibilities:
Service Strategy & Vision:
● Define the vision, strategy, and roadmap for our service-based products in
alignment with company goals.
● Analyze industry trends, competitor offerings, and emerging technologies to
ensure services stay competitive and innovative.
● Define the vision, strategy, and roadmap for our service-based products in
alignment with company goals.
● Analyze industry trends, competitor offerings, and emerging technologies to
ensure services stay competitive and innovative.
Service Design & Development:
● Work closely with cross-functional teams to design and develop new services, as
well as improve existing ones.
● Work closely with cross-functional teams to design and develop new services, as
well as improve existing ones.
● Define service requirements, specifications, and KPIs to ensure clear objectives
are set for development and performance tracking.
● Collaborate with service delivery teams to ensure seamless execution and
scalability of service offerings.
are set for development and performance tracking.
● Collaborate with service delivery teams to ensure seamless execution and
scalability of service offerings.
Customer Focus:
● Maintain a deep understanding of customer needs and pain points, ensuring
services deliver exceptional value.
● Gather and prioritize customer feedback to inform service improvements and
new features.
● Build relationships with key customers to drive user engagement and gather
insights for product enhancements.
● Maintain a deep understanding of customer needs and pain points, ensuring
services deliver exceptional value.
● Gather and prioritize customer feedback to inform service improvements and
new features.
● Build relationships with key customers to drive user engagement and gather
insights for product enhancements.
Go-to-Market & Launch:
● Develop and execute go-to-market strategies for new services, including pricing
models, promotional tactics, and sales enablement.
● Work with marketing and sales teams to drive adoption, ensure proper training,
and communicate service value to customers.
● Monitor service performance post-launch and adjust marketing and delivery
tactics as needed.
● Develop and execute go-to-market strategies for new services, including pricing
models, promotional tactics, and sales enablement.
● Work with marketing and sales teams to drive adoption, ensure proper training,
and communicate service value to customers.
● Monitor service performance post-launch and adjust marketing and delivery
tactics as needed.
Metrics & Performance Management:
● Define and track key metrics to assess service performance (e.g., customer
satisfaction, service adoption, and financial success).
● Report on service performance regularly to leadership, highlighting successes,
challenges, and opportunities for improvement.
● Continuously optimize services based on customer feedback and business
needs.
● Define and track key metrics to assess service performance (e.g., customer
satisfaction, service adoption, and financial success).
● Report on service performance regularly to leadership, highlighting successes,
challenges, and opportunities for improvement.
● Continuously optimize services based on customer feedback and business
needs.
Collaboration & Communication:
● Work closely with internal teams (sales, operations, engineering, etc.) to ensure
service offerings are delivered successfully.
● Act as a liaison between business stakeholders and the development team to
ensure alignment on priorities and timelines.
● Communicate service updates, new releases, and improvements to internal and
external stakeholders.
● Work closely with internal teams (sales, operations, engineering, etc.) to ensure
service offerings are delivered successfully.
● Act as a liaison between business stakeholders and the development team to
ensure alignment on priorities and timelines.
● Communicate service updates, new releases, and improvements to internal and
external stakeholders.
Qualifications & Skills:
● Education:
● Bachelor’s degree in Business, Marketing, Engineering, or a related field. MBA or
advanced degree is a plus.
● Education:
● Bachelor’s degree in Business, Marketing, Engineering, or a related field. MBA or
advanced degree is a plus.
Experience:
● 15 + years of experience in product management, with a focus on services
(service design, service management, or similar roles).
● Proven track record of successfully managing and launching service products or
offerings.
● 15 + years of experience in product management, with a focus on services
(service design, service management, or similar roles).
● Proven track record of successfully managing and launching service products or
offerings.
● Experience in customer-facing roles, with a strong understanding of customer
needs and pain points.
● Familiarity with Agile or other product management methodologies.
needs and pain points.
● Familiarity with Agile or other product management methodologies.
Skills:
● Strong analytical and problem-solving abilities.
● Excellent communication and interpersonal skills, with the ability to collaborate
across teams.
● Ability to balance customer needs with business goals, navigating competing
priorities effectively.
● Strong project management skills, with a keen attention to detail.
● Understanding of financials and budgeting related to service offerings.
● Strong analytical and problem-solving abilities.
● Excellent communication and interpersonal skills, with the ability to collaborate
across teams.
● Ability to balance customer needs with business goals, navigating competing
priorities effectively.
● Strong project management skills, with a keen attention to detail.
● Understanding of financials and budgeting related to service offerings.
Preferred Skills:
● Experience in telecom or IT industry required
● Familiarity with service design and end to end delivery
● Strong understanding of customer success and experience management.
● Experience in a fast paced environment to drive new business
● Experience in telecom or IT industry required
● Familiarity with service design and end to end delivery
● Strong understanding of customer success and experience management.
● Experience in a fast paced environment to drive new business
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About The Company
唯晶科技是全球規模最大的美術外包及遊戲研發工作室之一，擁有二十年的發展歷史，集結了全球最具藝術創作能量的設計師，在新加坡、吉隆坡、台北、上海、南京、蘇州建立了專屬的研發工作室及營運據點，並擁有超過800名員工，為全球TOP 25的遊戲發行商中的22家提供先進的美術製作及遊戲開發服務。唯晶科技長年提供深受信賴的產品及服務，使得我們在遊戲產業始終保持良好的信譽及名聞遐邇的品牌。我們遍布全球的大客戶與合作夥伴均是遊戲產業的領導者及備受玩家喜愛的馳名大廠。
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