Software Engineering Manager, Members Experience

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

Gusto is looking for a hands-on engineering leader to lead our worker-focused Members Experience team, responsible for building and scaling the Gusto app. This team empowers workers by enabling seamless access, delivering core experiences, and addressing key jobs to be done.

As part of the broader Mobile Core group within the Core Experiences organization, the Members Experience team plays a critical role in advancing Gusto’s mobile-first vision. The team enhances core mobile experiences, builds mobile commons for other application teams to leverage, and ensures a consistent, high-quality experience for our users. This includes enhancing the onboarding and home tab experiences, scaling feature capabilities such as push notifications, leveraging the power of AI on mobile and supporting other important jobs to be done.

In this role, you’ll lead a team of engineers and collaborate closely with cross-functional partners, stakeholders, and other app teams to drive innovation and deliver impact.

About the Team:

The Mobile Core group’s mission is to expand how we serve customers across Gusto’s entrepreneurship platform, creating seamless and cohesive experiences for Employers, Workers, and all other personas.

At Gusto, engineering is grounded in a high-performance, inclusive culture where collaboration and diverse perspectives fuel innovation. As an engineering leader, you'll help shape this culture by recruiting, mentoring, and developing top talent. You’ll partner with leadership to define strategy, set clear goals, and ensure teams are empowered to deliver meaningful results.

This is a highly impactful leadership role where you’ll take ownership of technical execution, drive strategic initiatives, and balance engineering excellence with practical business outcomes. You'll also champion operational improvements that elevate product performance, availability, and cost-efficiency.

Here’s what you’ll do day-to-day:

• Lead and scale the team: Recruit, mentor, and develop a diverse team of engineers while fostering an inclusive, collaborative, and high-performance culture, focused on career growth and business impact
• Work cross-functionally: Partner across different business units to deliver an end to end product experience
• Own delivery of technical solutions: Lead planning, execution, and delivery of impactful engineering projects, balancing technical excellence with practical business outcomes.
• Drive strategic roadmaps: Work closely with leadership to set priorities, define both short-term and long-term goals, and ensure accountability for progress and delivery.
• Foster innovation: Encourage a culture of growth experimentation and continuous improvement within the team, leveraging insights to drive meaningful enhancements.

Here’s what we're looking for:

• 8+ years of software engineering experience, including experience with backend systems and native mobile development.
• 2–4 years of engineering management experience including coaching, mentoring, and sustaining high-performing teams
• Experience leading multi-quarter, large-scale technical initiatives as a tech lead or engineering manager.
• Strong understanding of multi-platform products (e.g., iOS, Android, backend APIs), experience working with fullstack, and cross-platform engineering teams.
• Experience building horizontal platform solutions that serve other engineering teams.
• Excellent communication and collaboration skills—you’re comfortable navigating complexity and bringing together teams across orgs.
• A strong service mindset—you lead with curiosity, care deeply about people, and empower those around you.

Learn more about the team:

• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $197,895-$243,000 for San Francisco & New York and $163,370-$200,000 for Denver. Final offer amounts are determined by multiple factors including role level, candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.