Solar Appointment Concierge (Tier 1)

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the Role

The Solar Appointment Concierge will be responsible for managing customer leads from various sources by connecting with them through phone and email. This position will be responsible for Initial engagement, first impressions, and white glove treatment of leads while confirming intent and matching leads with the best available trusted installer. Experience in a sales call center environment is key to being successful in this role. The position is remote.

What you will do

• Receive inbound/outbound calls from customers/installers looking to purchase services direct through Enphase including but not limited to:
• SunPower conversions
• SunVault upgrades
• Solarbridge upgrades
• Enphase Care subscriptions
• Out of warranty Gateway replacements
• Cell modem upgrades and renewals
• Out of warranty Micro upgrades
• E-Store order support (pre-sale)
• Conduct a proper needs analysis to capture customer interests and requirements
• Provide value proposition specific to the customer’s specific interests
• Quote and capture payment/Complete sales process
• Make outbound calls to existing and potential homeowner customers and educate them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview solar buying process
• After qualification, schedule customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in person options vary by company)
• Understand customer needs and offer solutions to help them
• Maintain database (Salesforce, CRM, Excel, etc.) of customer information
• Track customer interactions with Solar Concierge Guide
• Post-appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs
• Answer potential customer questions and follow-up call questions

Who you are and what you bring

• 2+ years of call center experience
• Bachelor's degree preferred
• Proven track record of setting appointments for solar consultations to homeowner customers
• Demonstrated experience in lead qualification and appointment setting
• Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns
• Strong knowledge of Salesforce or other CRM tools to drive productivity
• Excellent verbal and written communication skills

The base pay for this position is $18.75 to $29.08 per hour. This base salary may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.