Solutions Specialist

Job Title: Solutions Specialist  

Location: New York or London (Hybrid Working) 

About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit http://group.springernature.com/ and follow @SpringerNature / @SpringerNatureGroup

About the Role

Springer Nature’s Specialized Sales team is looking for a Nature Solution Specialist, to help drive sales revenue for the Nature Journal Portfolio in the Academic and Government Market.  As a brand leader in the STM space, the Nature Journal portfolio contains some of the most highly respected scientific journals in the industry.  This brand recognition will allow the Nature Solution Specialist to assist the Academic and Government Sales team to position existing journals and new publications to our customers. This is not a direct sales representative role.

The Solution Specialist will support the Academic and Government Sales team in North America in demonstrating creative approaches to objections and a determination to win new business.  This includes a strong analytical approach and a willingness to dive into the data to surface key information.

The Solution Specialist Nature is part of the global Solution Specialists team reporting to the Head of Solution Specialists, Nature Portfolio.

This full time permanent position is offered in either the New York or London offices on a hybrid working pattern; please note that fully remote work is not offered.

Role Responsibilities:

• Acquire and apply a thorough understanding of the Nature Portfolio journals, including what subject area each journal is relevant for and how to best position each title
• Create target lists of new sales prospects, utilizing knowledge of Nature titles and their applicability for key academic and government institutions
• Work with sales reps to develop a strategic approach for specific customers, driving sales growth by identifying content gaps and upsell opportunities based on specific research focus for specific targets
• Support selling Nature journals by preparing and presenting comprehensive customer assessments and journal recommendations to different customer stakeholders
• Utilize existing business and pricing models to provide the most suitable option(s) to local sales and customers, plus create comparisons of the options (e.g. cost, break-even, ROI) and provide advice
• Coordinate with the sales reps to produce sales/business reports and ensure the region maintains a healthy sales pipeline for Nature Journals that is up to date and accurate
• Understand the resources like marketing collateral, SN Insights, and dashboards that have been developed to assist the sales process and support their implementation and use across the teams
• Contribute to the knowledge sharing of the Solution Specialists team and support team members

Experience, Skills and Qualifications:  

(minimum level of knowledge/education/experience needed to perform job)

• Candidates should have a Bachelor of Science or similar degree, Master is a plus
• Established prior experience as a product expert or sales rep, ideally for science content products.
• A strong understanding and previous experience in the Scientific, Technical, and Medical (STM) publishing market and knowledge of journals.
• Prior experience working in a research related department in an academic or government institution.
• Ability to thrive in a complex work environment
• Self-motivated and willing to continuously improve client relationship management through pursuit of customer-service excellence.
• Analytical skills, converting information from various data sourcing into convincing product recommendations
• Excellent presentation skills.  Must possess experience presenting to groups of peers, management and clients.
• Sales skills like objection handling, asking qualifying questions and mapping customer requirements with product capabilities
• Proven ability to understand and effectively communicate with multiple functional groups.
• Ability to effectively react in dynamic situations.
• Personable and detail-oriented with strong communication (written and oral), organizational and time management skills.
• Self-directed and motivated with an entrepreneurial spirit.
• Experience utilizing CRM systems to track account activity and territory progress
• Ability to travel as needed (10-50% of work time)

What can you expect in your role?

• Working for a global, innovative publisher
• Ongoing investment in the Nature journals
• Professional onboarding and training program
• Extensive online resources to assist with your self-development
• Result-driven and cooperative environment
• Excellent team support and coaching on the job

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision
• 401(k) with company match and contribution
• Hybrid office working policy, Summer Hours, and paid time off
• Flexible Spending and Commuter programs
• Multiple Life insurance options
• Disability coverage
• Tuition Assistance
• Employee Assistance Program
• Family friendly benefits and a variety of employee discounts
• An array of Employee Social Networks 

US Annualized Base Salary Range: Solutions Specialist $64,350 - $75,000. This role is eligible for an annual sales bonus plan. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion  

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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