What We'll Bring:

Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management, and depersonalized analytical data requests.

This position is accountable for delivery of transactional, batch and self-serve solutions for internal & external customers within the service level agreements. This is done through processing and loading of requests as per client requirements, thereby ensuring that good quality outputs and reports are produced and delivered to clients.

What You'll Bring:

Key Tasks & Accountabilities

• Deliver service excellence for Batch order fulfilment.
• Perform pre-validations and engage with Customer engagement and Sales teams to understand the requirements and to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision-making by clients. Ensure any data related concerns are addressed before delivering to the customers.
• Validate batch fulfilment system setup and output- data extraction, cleansing & validation (using Ab-Initio on UNIX platform), based on requirements from the customer.
• Review and process work requests using internally developed tools to ensure all requirements are met.
• Ensure that good quality input data is processed to achieve a high match rate.
• Demonstrate good understanding of the business, domain and products.
• Adhere to documented processes and contribute to documentation reviews.
• Ensure queries and complaints are dealt with in a timely manner.
• Adherence to KPI metrics/ goals
• Identify where to improve efficiency and / or quality of processes. Focus on automation to improve product/process turntime.
• Collaborate with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions
• Review of deliverables of analysts and act as “Secondary” for their work requests
• Mentor and train analysts/ new associates to enable them to effectively perform their tasks diligently.

What you will bring?

Essential

• Bachelor’s degree in engineering, operations research, or other equivalent field with a track record of academic excellence with 3-5 years of experience of with programming and data manipulation languages (Ab Initio, Unix, SQL).
• A passion for service excellence.
• Strong attention to detail.
• Effective interpersonal and communication style with the ability to interact at multiple levels within and outside the organization.
• Ability to work independently.
• Ability to plan and organise workload with guidance.
• Ability to problem solve efficiently and effectively.
• Ability to multitask in a fast-paced environment.
• Good time management skills
• High level of familiarity with Microsoft Office tools.
• Willingness to work in US timings.
• Work creatively and analytically in a problem-solving environment
• Demonstrate opportunities/ improvements of existing processes

Desirable

• Familiarity with credit bureau offerings
• Basic knowledge of Autosys or other scheduling tools

What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Impact You'll Make:

Primary Location: Chennai

Organization: Global Operations - Global Delivery (Fulfilment)

Schedule / Shift: Regular / Standard

Job Type: Full-time (US Shift)

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.