Sr. Onsite Support Technician

This position is onsite client in Rio de Janeiro - RJ

Activities and Responsibilities:

Activities related to videoconferencing, Digital Signage and live events;

Events:

• Planning, organization and execution of all phases of the event;
• Event formatting, surveying Briefing, developing and defining solutions, tools and platforms;
• Management of speakers and guests of the event;
• Supervision and monitoring of the assembly of events;
• Management of the production team in large events.

Video Conferencing and Digital Signage:

• Support and installation of video collaboration rooms and equipment;
• Testing of connection, speed and network quality;
• Analysis and monitoring of the network, QoS, MPLS, internet link and all the resources that make up the video collaboration environment;
• Monitoring and support for the video collaboration environment.

All services:

• Troubleshooting incidents, issues and crises;
• Development of educational materials, guides and training;
• Relationship with suppliers;
• Request and control of budgets;
• Follow-up of demands;
• Indicator management: analysis of KPIs;
• Updating environments;
• Control and update of the environment's inventory;
• Warranty activation;
• Equity and capitalization;
• Preparation of documents and technical and managerial reports;
• Homologation and PoC of new solutions;
• Identification and resolution of problems quickly;
• Support in the implementation of new technologies;
• Coordination of suppliers, defining roles and responsibilities.

Education:

Completed higher education or in progress. Preferably in Technology.

Language:

English (desirable).

Tools, Platforms and Infrastructure:

• Collaboration platforms: MS Teams, MS Viva Engage, Zoom and Microsoft 365;
• Notions of Network Topology (TCP/IP);
• Collaboration Environment, video collaboration rooms and auditoriums;
• Video collaboration solutions and infrastructure (Zoom, Poly, Microsoft, etc.);
• Digital Signage Solutions;
• Monitoring/Management Platforms: Zabbix, Pathview, MS Poly Lens, MS Teams Admin Center, Microsoft Admin Center, Zoom Portal;
• Knowledge in information security: basic principles of data protection and access.

Desirable:

• OBS, Wirecast, Vmix and other commercial encoders;
• Power BI;
• MS Project;
• Knowledge of network topology (TCP/IP), firewall, DHCP, DNS, QoS, MPLS and VLAN;
• Digital Signage: Onsign TV, Magic INFO;
• Frameworks and Certifications: ITIL Foundation, Scrum, Kanban, Design Thinking, among others.