Strategic Operations Analyst
Job Summary
Job Description
The Strategic Operations Analyst role requires a candidate with expertise in data engineering, data science, and business analysis, particularly in understanding data generation systems, transformations, metrics, reporting, and how insights drive business. This role supports Zoox’s Supply Chain, Quality & Reliability (SCQR) organization by analyzing complex business problems, driving improvements, and making recommendations across departments and to senior executives. Responsibilities include analyzing the supply base, acting as a liaison between cross-functional partners, mitigating issues using data, leading discussions to improve supply chain performance, making fact-based recommendations, understanding ERP systems, managing the Procurement Database, interpreting data trends, and collaborating with IT for dashboard improvements. The ideal candidate will have experience communicating data-driven stories to business leaders.
Must have:
- 5+ years of analytical experience
- Bachelor's degree in business/analytical fields
- Track record of delivering strategic insights
- Strong analytical and problem-solving skills
- Continuous improvement expertise
- Proficiency in Microsoft Office/Google Workspace
- Experience structuring/analyzing/visualizing large datasets
- Ability to draw insights from unstructured data
- Excellent communication and collaboration skills
Good to have:
- MBA or Master's degree
- Experience with Agile methodologies (JIRA, Confluence)
- Supply chain, operations, or sourcing background
- Recent Looker experience
- Programming experience (Python, R, SQL)
- Program management experience
Perks:
- Paid time off (sick leave, vacation, bereavement)
- Unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- Health insurance
- Long-term care insurance
- Long-term and short-term disability insurance
- Life insurance
16 skills required
Job Details
The Strategic Operations Analyst role is for a candidate whose foundational knowledge spans data engineering, data science, and business analysis. More so than any other role, candidates in this role are an expert in the data itself--the systems by which the data is generated, how data is transformed and aggregated into metrics, how reporting and analysis are built on top of the data, and how the resulting insights drive the business.
The Strategic Operations Analyst will support Zoox’s Supply Chain, Quality & Reliability (SCQR) organization by identifying and analyzing complex business problems, driving improvement, and making recommendations across the organization, as well as cross-functionally, to include senior executives. The SCQR organization manages the strategy and execution of Zoox’s third-party relationships and partnerships, including the vehicle supply chain. This operations infrastructure supports the vehicle fleet, all corporate or indirect sourcing requirements, and the supplier quality function. In this role, you will have the opportunity to reach across the entire scope of the SCQR organization, identifying time-consuming internal processes and potential roadblocks and building reliable and scalable solutions to support the team’s growth. You will also be responsible for defining the scope of technical projects and overseeing execution, such as developing dashboards and other visualization tools that improve the reliability of our applicants, develop a path forward, and ensure a smooth implementation and/or change management process. A strong candidate will have experience communicating a story to executives and other business leaders, using data models and visuals while applying key learnings and concepts to improve processes.
Responsibilities
- Through a combination of management guidance and independent initiative, conduct analyses of the Zoox supply base and partner landscape, new trends, cost structure, geographic supplier dispersion, and the market at large to identify opportunities/recommendations.
- Act as a liaison between cross-functional partners of the SCQR team, including Finance, Strategy, Vehicle Development, Manufacturing Operations, and Program Management
- Analyze complex business problems and proactively mitigate potential issues by utilizing data from internal and external sources
- Lead cross-functional discussions to drive continuous improvements in total supply chain performance, paying close attention to cost, lead time, quality, and reliability.
- Make clear, fact-based recommendations on the path forward
- Understand business processes and how they map to Zoox’s enterprise resource planning (ERP) systems, identifying and implementing process optimizations together with cross-functional stakeholders
- Manage Zoox’s Procurement Database, facilitating continuous improvements with the platform provider, data hygiene, reporting, and consistency with other Zoox systems
- Identify and interpret trends and patterns in disparate datasets, and provide insights to decision-makers
- Eliminate non-value-added tasks and data collection for dashboards in collaboration with IT and BizApps
- Make recommendations about databases, both current and future, and spearhead constant improvement, implementation, and future management
Qualfiications
- At least five (5) years of experience working in an analytical role, preferably at a management consulting firm, investment bank, start-up, or similarly rigorous analytical environment
- Bachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics, or other business/analytical disciplines
- A track record of collecting and analyzing business intelligence data to deliver strategic-level insights without management's direction
- Strong analytical and structured problem-solving capabilities
- Continuous improvement expertise (agile, scrum, lean, etc.)
- Strong capabilities in Microsoft Office and Google Workspace tools
- Experience in structuring, analyzing, and visualizing large data sets
- Analytical ability to organize and draw insights from unstructured data and inputs from multiple sources to provide fact-based recommendations
- Excellent written and verbal communication skills for collaboration with small and large cross-functional groups
- Strong collaborator with willingness and ability to drive change
Bonus Qualifications
- MBA or similar Master's-level program
- Experience using agile methodologies: JIRA and Confluence
- Background in supply chain, operations and/or sourcing is preferred
- Recent Looker experience
- Familiarity with programming languages for data analysis, such as Python, R, or SQL
- Program management experience
$124,000 - $191,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
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