Success at Scale Platforms & Innovation Intern

As an intern, you’ll support the health and evolution of CyberArk’s customer-facing digital platforms, knowledge optimization processes, and AI-aligned innovation efforts.

You will handle recurring reports and support projects that grow digital customer success in a structured, supportive setting.

You’ll gain exposure to project coordination, stakeholder collaboration, and iterative improvements that enhance our self-service and community experience.

Activities may include some or all the following:

• Support knowledge governance by managing customer feedback (e.g., article flags), maintaining documentation and playbooks, and assisting with content audits and metadata hygiene.
• Assist with community moderation and engagement tracking, helping ensure timely responses and improved resolution rates.
• Analyze search queries and content performance to identify gaps and improve discoverability and self-service outcomes.
• Maintain and enhance recurring dashboards and reports (weekly, monthly, quarterly) using tools like Snowflake, Tableau, and Excel.
• Participate in structured experiments and prototype testing (e.g., A/B tests, FAQ bots, or AI-powered content suggestions).
• Translate data into actionable insights through clear visualizations and reporting; support content effectiveness studies and correlation analyses (e.g., community activity vs. support deflection).
• Contribute to user journey mapping across the community and knowledge ecosystem, identifying friction points and opportunities.
• Collaborate cross-functionally with Community, Platforms, Support, and Customer Success teams.
• Receive mentorship and structured feedback from team leaders and peers to support growth and meaningful contributions.

#LI-Hybrid

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##### Qualifications

• Currently pursuing a degree in Industrial Engineering, Information Systems, Business Analytics, or a related field.
• Strong analytical mindset and ability to interpret data and translate insights into clear actions.
• Excellent written and verbal communication skills; able to collaborate across functions and regions.
• Interest in AI, automation, and customer experience platforms.
• Proactive and self-motivated, with a team-first attitude and solid time management skills.
• Curious and adaptable — you enjoy exploring new tools and solving ambiguous problems.
• Strong attention to detail, especially in identifying inconsistencies, tagging errors, or reporting gaps.

How will you stand out from the crowd:

• Experience or coursework in AI, data analytics, or knowledge management tools.
• Strong skills in data analysis and visualizing insights, with the ability to turn data into actionable insights.
• Knowledge of relational database models, including JOINs, and data preprocessing techniques.
• Experience with Adobe/Google Analytics, and Tableau.
• Familiarity with knowledge management tools and technologies, such as content management systems, customer relationship management (CRM) software, or analytics platforms.