Support Technician

Description -

This role is onsite client in Belo Horizonte - MG

Job Summary

This role is part of a team that is responsible for supporting the customer’s video conferencing events. This includes maintaining a technical checklist of local rooms to ensure they are functional, monitoring meetings, providing support for boardroom meetings, updating the support knowledge base, providing user training, hosting local events onsite, and managing site spare devices. This role may also include providing technical support and troubleshooting for customer video conferencing issues. This is a customer-facing position, and the successful candidate will have excellent customer service skills.

Responsibilities

• Provide support for a customer’s video conferencing events/meetings.
• Ensure conference rooms are functional and ready for video calls and events.
• Monitor customer meetings and resolve any issues that arise.
• Provide support for customer's boardroom meetings.
• Update the support knowledge base.
• Train users on the use of video conferencing equipment.
• Host local events onsite.
• Manage spare videoconferencing devices.
• Update and maintain customer video environment-documentation and process documentation.
• Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
• May require providing technical support for customer's video conferencing environment.

Education & Experience Recommended

• Associate degree or equivalent experience preferred.
• 2+ years of Video Conferencing background providing meeting event support and video conferencing support.

Preferred Certifications

NA

Knowledge & Skills

• Knowledge Microsoft Teams conferencing essential.
• Experience managing conferencing events both with and without video.
• Experience with Trouble Ticket and Incident Management software systems preferred.
• Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.
• Good verbal and written communication skills a plus.
• Proficiency in speaking, reading and writing English preferred.
• 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.