Team Lead, CDD Operations
Job Summary
Job Description
As a Team Lead in CDD Operations, you will oversee the local KYC team, ensuring consistent application of KYC principles, reviewing KYC documents, and requesting appropriate CDD/EDD documentation. You will investigate possible matches against sanctions and manage AML/CDD issues. The role involves team leadership, handling customer queries, and supporting the enhancement of the CDD function. You will also manage specific projects as they arise.
Must have:
- Lead a team of CDD Operations professionals
- Review customer onboarding cases with KYC principles
- Verify AML documentation using validation tools
- Request CDD/EDD documentation from customers
- Follow up on CDD/EDD requests with SLAs
- Investigate matches against sanctions, PEPs, adverse media
- Excellent spoken and written English
- 3+ years experience in AML and CDD/EDD operations
Perks:
- Competitive total compensation package
- Learning and development programs and education subsidy
- Comprehensive healthcare schemes
- Wellness allowances
- Various team building programs and company events
- The ability to help shape a new industry
6 skills required
Job Details
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity:
A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working alongside the global CDD team and responsible for overseeing the local KYC team. This individual must have prior know-your-customer and sanctions compliance experience.
What You’ll Be Doing:
- Team leadership of a group of CDD Operations professionals.
- Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles are consistent with the Company’s KYC policy and customer risk assessment.
- Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
- Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
- Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
- Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
- Provide information to management in respect of AML/CDD issues arising.
- Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
- Support the enhancement of our CDD function and maintain procedures
- Manage specific projects, which may arise from time to time.
Job Requirements:
- Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
- You have at least 1 year of experience leading a team.
- At least 3 years experience with AML and CDD/EDD operations.
- You are a ‘team player’ who can work well within the function to deliver a quality service.
- You have excellent communication and writing skills, and are attentive to details.
- Excellent command of spoken and written English is required.
Perks & Benefits:
- Competitive total compensation package.
- Learning and development programs, and education subsidy for employees' growth and development.
- Comprehensive healthcare schemes for employees and dependents.
- Wellness allowances.
- Various team building programs and company events.
- Wellness allowances.
- The ability to help shape a new industry.
- More that we love to tell you along the process!
#LI-HYBRID
#LI-JC4
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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