Technical Account Manager

Who we are:
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn and YouTube

About the role:

The Technical Account Management team plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation, onboarding, testing, and training—ensuring smooth product adoption and delivering best practice insights that maximize value, drive success on our platform, and ultimately fuel renewal and expansion.

As a Technical Account Manager, you will combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure our customers maximize the value of Ambient.ai. This role is for someone who thrives in a fast-paced environment, enjoys working closely with cutting-edge technology, and has a proven track record of driving successful outcomes for enterprise customers.

What you'll do:

• Take complete ownership of our customers' success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectives

• Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment

• Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML. 

• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services 

• Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement

• Partner with marketing to highlight opportunities for customer references and case studies

• Able to travel up to 30%

What you'll bring:

• 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments

• Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation

• Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)

• Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity

• Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales

• Strong interpersonal skills and experience in building strong internal and external relationships

• Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues

• Excellent verbal and written communication & presentation skills

• Basic understanding or interest in learning about machine learning / artificial intelligence

• Bonus: Experience in management consulting and/or business process transformation

Salary and Equity:

At Ambient.ai, we take a market-based approach to compensation. Final offers are based on job-related skills, experience, location, and internal equity.

Base salary is just one part of our total rewards package, including stock options and the opportunity to share in the company’s growth.

The starting base salary range for this role in Redwood City: $130,000 - $160,000

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 

• We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company 

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)

• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)

• The latest tech and awesome swag will be delivered to your door

• Enjoy a full range of opportunities to connect with your awesome co-workers

• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

#LI-Hybrid

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.