Technical Operations Specialist (TOPS)

About INTERACTIVE BROKERS!

This is a hybrid role (three days in the office/two days remote).

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

About Your Team:

Interactive Brokers seeks an individual to join our Technical Operations team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers must monitor and provide operational support for our applications, systems, and other critical business technology around the clock and across the globe. Interactive Brokers maintains operational team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components. 

What will be your responsibilities within IBKR: 

• Monitor various aspects of the Interactive Brokers global brokerage system in real time. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams. 
• Provide 2nd-level technical support to internal teams. 
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. 
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. 
• As part of the team, act as the primary escalation point for all brokerage system technical issues. 

Which Skills are Required:

• Strong communication skills, with English as the primary language. 
• A Bachelor's or apprenticeship in a technical discipline. 
• A working knowledge of general computing concepts, networking, Linux operating systems, and related technologies. 
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment. 

Nice to Have Skills:

• Prior experience in a technology position 
• Experience with Unix / Linux style command line interfaces 
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

To Be Successful in This Position, You Will Have the Following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups.