Technology Operations Manager
Job Summary
Job Description
The Technology Operations Manager at DNEG Animation is responsible for the operational execution of pipeline support teams and resource management for the Animation Technology department. This role focuses on optimizing development and support processes, defining Service Level Agreements (SLAs), and providing regular progress reports. The manager will oversee show support teams, collaborate on staffing decisions, develop support processes and reports, and manage resource-related issues, ensuring consistent global coverage for the DNEG Animation Technology team. This role also involves tracking new hire candidates and responding to weekend work requests.
Must have:
- Excellent people management, conflict resolution and negotiation skills.
- Previous experience managing teams in development or production.
- Demonstrates organizational skills with strong attention to detail.
- Excellent teamwork – ability to assemble and motivate teams.
- Strong problem-solving skills.
- Project management – proven ability in managing projects.
- Strong written & verbal communication skills.
- Proven team leader with strong motivational qualities.
4 skills required
Job Details
DNEG Animation is a world-class animation studio that crafts captivating worlds and compelling characters through beautiful animation. Our studio is fuelled by the passion and talents of our global crew, and through them we are delivering an exciting slate of major new projects, such as The Angry Birds Movie 3, The Cat in the Hat, and Bad Fairies.
We thrive on diverse styles of animation, from complex graphic novel adaptations to beautifully stylised films. Each project is driven by our team's expertise in the craft of animation and we believe every role plays a huge part in the success of our shows.
Join a team where the only 'house style' is quality and work alongside some of the best talent in the business to help bring iconic characters and unique worlds to life. Stories that we are honored to be a part of include The Garfield Movie, Nimona, Under the Boardwalk, Entergalactic, and Ron's Gone Wrong.
Always striving to further the art of animation, we are currently in production on a number of major animated features and are looking for new talent to join our incredible team. If you thrive on collaboration and the creative energy it provides, together we will create spectacular visuals and breathe life into unforgettable characters and enchanting animated worlds.
The DNEG Animation Technology Operations Manager is responsible for operational execution of the pipeline support teams and resource management for the Animation Technology department. The Technology Operations Manager focuses on the optimisation of the development and support process, defining Service Level Agreements (SLAs), and providing regular progress reports to the AnimTech and show leadership.
The Technology Operations Manager reports to the Program Manager and works collaboratively with the Associate Technology Operations Manager in providing consistent and global coverage for the DNEG Animation Technology team. Collaborating closely with the Head of Pipeline of DNEG Animation on resource casting decisions and supporting career growth plans and opportunities for the Pipeline TDs and ATDs.
The Technology Operations Manager partners with the resource management team at DNEG Animation to provide and receive regular updates regarding resource management procedures and policies.
Responsibilities
- Oversee pipeline show support teams.
- Collaborate with Head of Pipeline on staffing and casting decisions for the support teams.
- Develop and maintain triage and prioritization process for the support teams.
- Develop and maintain reports for support activity.
- Oversee the training and mentorship program in collaboration with the Head of Pipeline.
- Responsible for resource management questions, including contracts, visas, vacation/holidays, performance reviews.
- Field HR related questions in alignment with the resource management team.
- Provide staffing requirements and CS updates to DNEG Animation leadership.
- Track new hire candidates from screening, to interviews and the onboarding process.
- Accountable for maintaining the triage and test release rotas.
- Accountable for responding to weekend work requests.
Must Have
- Excellent people management, conflict resolution and negotiation skills.
- Previous experience managing teams in development or production environments.
- Demonstrates organisational skills, including a strong attention to detail.
- Excellent teamwork – ability to assemble and motivate teams and work effectively with others.
- Strong problem solving skills.
- Project management – proven ability in managing projects from concept to completion.
- Strong written & verbal communication to effectively communicate with people at all levels.
- Proven team leader with strong motivational qualities.
DNEG Animation is a world-class animation studio that crafts captivating worlds and compelling characters through beautiful animation. Our studio is fuelled by the passion and talents of our global crew, and through them we are delivering an exciting slate of major new projects, such as The Angry Birds Movie 3, The Cat in the Hat, and Bad Fairies.
We thrive on diverse styles of animation, from complex graphic novel adaptations to beautifully stylised films. Each project is driven by our team's expertise in the craft of animation and we believe every role plays a huge part in the success of our shows.
Join a team where the only 'house style' is quality and work alongside some of the best talent in the business to help bring iconic characters and unique worlds to life. Stories that we are honored to be a part of include The Garfield Movie, Nimona, Under the Boardwalk, Entergalactic, and Ron's Gone Wrong.
Always striving to further the art of animation, we are currently in production on a number of major animated features and are looking for new talent to join our incredible team. If you thrive on collaboration and the creative energy it provides, together we will create spectacular visuals and breathe life into unforgettable characters and enchanting animated worlds.
The DNEG Animation Technology Operations Manager is responsible for operational execution of the pipeline support teams and resource management for the Animation Technology department. The Technology Operations Manager focuses on the optimisation of the development and support process, defining Service Level Agreements (SLAs), and providing regular progress reports to the AnimTech and show leadership.
The Technology Operations Manager reports to the Program Manager and works collaboratively with the Associate Technology Operations Manager in providing consistent and global coverage for the DNEG Animation Technology team. Collaborating closely with the Head of Pipeline of DNEG Animation on resource casting decisions and supporting career growth plans and opportunities for the Pipeline TDs and ATDs.
The Technology Operations Manager partners with the resource management team at DNEG Animation to provide and receive regular updates regarding resource management procedures and policies.
Responsibilities
- Oversee pipeline show support teams.
- Collaborate with Head of Pipeline on staffing and casting decisions for the support teams.
- Develop and maintain triage and prioritization process for the support teams.
- Develop and maintain reports for support activity.
- Oversee the training and mentorship program in collaboration with the Head of Pipeline.
- Responsible for resource management questions, including contracts, visas, vacation/holidays, performance reviews.
- Field HR related questions in alignment with the resource management team.
- Provide staffing requirements and CS updates to DNEG Animation leadership.
- Track new hire candidates from screening, to interviews and the onboarding process.
- Accountable for maintaining the triage and test release rotas.
- Accountable for responding to weekend work requests.
Must Have
- Excellent people management, conflict resolution and negotiation skills.
- Previous experience managing teams in development or production environments.
- Demonstrates organisational skills, including a strong attention to detail.
- Excellent teamwork – ability to assemble and motivate teams and work effectively with others.
- Strong problem solving skills.
- Project management – proven ability in managing projects from concept to completion.
- Strong written & verbal communication to effectively communicate with people at all levels.
- Proven team leader with strong motivational qualities.
About Us
We are DNEG, one of the world’s leading visual effects and animation companies for the creation of award-winning feature film, television, and multiplatform content. We employ more than 9,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali, Chennai, Mumbai) and Australia (Sydney). At DNEG, we fundamentally believe that embracing our differences is a vital component of our collective success. We are committed to creating an equitable, diverse and inclusive work environment for our global teams, where everyone feels they matter and belong. We welcome and encourage applications from all, regardless of background, experience or disability. Please let us know if you need any adjustments or support during the application process, we will do our best to accommodate your needs. We look forward to meeting you!
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